I'm leaving in a couple days to go south for the holidays. I've been expecting a delivery that I need before I leave. I was told it was scheduled to be delivered by 8:00pm on 12/9 but I never received it. I called the 800 # to track it and the message said my pkg. delivery was delayed and the status would be updated when available. On 12/ll, I called in the morning to track it again and the message said my pkg. was rec'd. at the Ithaca Post Office at 7:40am that morning. I called a little later for an update and the message said the delivery was scheduled to be delivered at my address at 9:51am on 12/11. I never received it nor did I receive any mail on 12/11. I kept calling for an update and right up until I went to bed at 10:30pm the message kept telling me the pkg. was scheduled to be delivered at 9:51am on 12/ll. This morning (12/12) I called again and a new message said my pkg. delivered was delayed and the status would be updated when available. If they had the pkg. and couldn't deliver it to me yesterday, I could have gone to the post office and picked it up myself if they'd have just called me. Quite frustrated at this point.
I had a package that the carrier listed as being delivered to our address at 1:28pm 7/19/17...but it was not delivered...there were 3 other packages that were delivered but not the 4th one....I called and called the Warren Rd location and no answer. I think called the 800# and the nice lady took down the pkg # and said that it appeared that he delivered it to a different number on out street, but there is no such number....so she filed a report to the Warren Rd Ithaca, NY location telling them that it was the wrong number...well today we get home and, when tracking the number now, it says that the package could not be delivered because it apparently has the wrong address.....carrier delivers all the time to us and knows our names so why did he not deliver the 4th package along with the other 3 all addressed to the same name???????????????
This is not the first time that we have had an issue with this carrier...he drops boxes off on our deck in the pouring rain or snow and never rings the door bell.....so when we get them - everything is soaked thru.....very poor service - he runs out of gas and comes to the door and asks if we can help him....my husband goes out to get gas for him and he gets back into truck and expects my husband (who is disabled) to put the gas in the tank...and then not even a thank you. I use to deliver mail in Rochester and I would have been fired if I did even 1/2 of the stuff that this carrier does.
My package was delivered up on the hill where there is no number that matches my house number. There are people here at the park that do care, because a kind lady brought my package to my house. She should get that carrier's paycheck.
Terrible service terrible post handler (blonde lady who delivers to college town terrace needs to be held accountable) This lady had my $1,500 rerouted to a whole other address which is fraud on her behalf. She did this as a warning because I ship my items 2-3 times a week at the designated drop off area and she says I have to schedule a local pick up. This is not true, because a customer can choose if he or she wants the service or else there would not be a designated drop off area with a USPS signs with an area pointing down and tubs to place boxes in. (in reality she is too lazy to carry 1-2 small envelopes to her car a few times a week). She harasses me, throws my mail, yells at me and leaves threatening letters. My boxes frequently go missing and she is the one responsible for this. She also often asks me what is inside my packages and delivers me my mail in an open state, meaning she opens my packages. She needs to be fired. If she doesn't like her she should not be working at usps. I have provided proof to the post office and have did everything in my power to have someone talk to her and still no luck. The Ithaca post office does not care about their customers.
I wish it was easier to find the phone number, but when I called, the phone was picked up right away by "Bill" who identified himself by name and answered my question about the order of baby chicks I expected today. He assures me they will call as soon as the chicks arrive. I have received many orders of chicks through the Ithaca Post Office and most have been without difficulty, but one arrived with almost all of the chicks dead or dying. The problem wasn't necessarily the Ithaca Post Office, but the staff person who checked the box for me - at my request because the chicks were 'too quiet' - literally screamed and jumped back from the counter when she saw the state of the chicks. Really - that wasn't very professional! Hopefully neither of us will ever have to go through that again!
We called # 607-375-6004 (Thanks, TK!), and it was answered. We had given an incorrect address for our daughter's birthday present and the package was sitting at the local post office in Ithaca. The USPS person who picked up the phone found our package in their facility, correct the address on our package, and will have it redelivered today on her birthday. We are very happy by this great service from USPS!
We have only been here a week, but twice so far our outgoing mail, which was left sticking out of our mailbox, has been on the ground because the mailman opens the box to put mail IN, but let's the outgoing mail fall on the ground.
I just called the 607-375-6004 number and was extremely pleased with the customer service that I received. I shipped a package to the wrong house and now Im getting it sent back. All extremly easy and done well!
Seriously the most incompetent business I have ever had to deal with. They lost one of my packages, and the other package that was delivered was opened and stapled back together. I have spent f***ing hours first calling USPS, then given the phone number of my local USPS, which is this one, and have been trying to reach someone on the phone for the past hour. Not only do they not pick up the phone, but someone DID pick it up ONCE out of my 20 times and I could hear talking in the background but no one answered me--someone probably accidentally picked up the phone like they're f***ING SUPPOSED TO. All other times are call waiting or it keeps ringing and then the call ends. If anyone else has to deal with this bullshit or has the means to go to the post office and tell them in person after reading all of these pissed off comments, let them f***ing know and do a public service for us and everyone else in the future who has to deal with their f***ing incompetence. If you're reading this and you're also pissed, I feel you. f*** this. f*** them. I'm done.
"Attempted delivery"? No delivery attempt was made! There was no knock on my door, and NO pink slip left telling me that someone was here to deliver my package - if I hadn't had online tracking, I'd be screwed. So unprofessional, and no one even picks up the phone. I've been at home all day waiting for this mail and I find out they don't even try to deliver my package...
No answer on the phone! And the delivery guy clearly did NOT knock on the door or even attempt to give me my package. I was here at the time of delivery and did not hear a thing. Mind you, I can hear EVERYTHING that goes on this house. I got 2 day delivery FOR A REASON.
607-375-6004 is the correct number. After trying the one listed on the USPS website for this PO and all the other numbers mistakenly listed here, I finally got to talk to someone at that PO. The PO should keep their website updated!
We paid express mail fee to have 15 chicks (baby chickens) sent overnight to us. Tracking info in the morning said that our chicks had departed Kansas City at 3:30 AM and were scheduled for delivery at 3PM today. It is now 9PM, that remains the latest tracking info available, and our chicks have not been delivered. At 4:30 PM I decided to drive to the post office with my tracking number and the available tracking info printed out. When I got to the post office, they told me that our chicks had been there, a carrier who lives in our direction had talked to my wife on the phone and had delivered the chicks. When I got home, the chicks were not here and my wife had not gotten any call. What did they do with them? They will not survive another night as cold as it is tonight.
The number listed Phone: 607-266-0570 is no longer a working number (just rings and rings). I asked for a supervisor at the 1-800 number and they provided me with the new # 607-375-0570, and someone answered right away!.
I just tried calling 2 times at 4 pm and NO ONE answered my calls.... I rec'd a package a week or so ago and it was in between the mailboxes ( NOT IN MY MAILBOX, IF U had folded it the package would have fit ) DAMN glad it wasnt stolen ..... Now Im expecting a few more packages and I HOPE they ARE put in my mailbox