On May 1, 2019 I went to the Cadman Plaza Post Office at 271 Cadman Plaza East, 11201-9993. I had a letter ready to mail, and stamps, and just wanted to know how much postage I needed to put on my letter. Until very recently, I could go into the self-service lobby, drop my letter on the scale, and it would tell me how much postage I needed. The machines were replaced in the last year and the new ones do not just weigh the letter and tell you how much postage is required. As soon as you place the letter or package on the scale, the machine asks for you to agree to the weight, then to type in the address of the recipient, then asks if you have the zip code and then to confirm it all. Then you are asked the questions about the rigidity of the package and size and if there is anything explosive. All I needed to know is how much postage was required so I could stick on the stamps I already had, but the machine is set up as if no one ever has stamps and as if every customer wants to buy something. This is less useful than the old machines. You have added complexity which eats up time. The machine designer didn't think about the different ways a machine in a post office can serve customers. You need to add additional options for people who already have stamps. Please make it simple. Complexity is not always a benefit.
This is the worst post office anywhere in the U.S. as far as I can tell. The people who work here are slow, unhelpful and rude. They actually seem to find pleasure in being as ornery as possible. It is horribly run with long lines, no restocking of forms, no one to accurately tell you which form to use if there happen to be any at the counters, and broken self service machines. Everyone from the security guards to the counter workers is mean.
Today I stood in line for 10 minutes at the only working self-service machine (because all three of the others were broken). Just as I touched the screen to mail my small envelope, the guard told me I had to leave because there are no dogs allowed in the building. Now nowhere on the building does it say that no dogs are allowed, plus I have never had an issue bringing my very sweet, well-behaved poodle into any other post office. PLUS it is 95 degrees today, and it is a 40 mite round trip for me to go to the post office. I asked him very nicely if we could stay and complete my ONE quick transaction - buying a stamp for the small envelope - and he said no. I told him that now that I know, I'll never bring my dog again but to please let me finish what I'd come for. He said it wasn't him, it was the rules - that is total nonsense - while I understand that rules are rules, since there is no sign saying I can't bring my dog inside, and we are in the midst of a dire heat wave, this guy could have let me stay for 2 more minutes (since I'd already wasted 10 standing there) and let me finish my mailing of this critical envelope for my business.
He was just being unkind - no big surprise at that horrible post office. Whoever is managing that facility should be fired, along with 90% of the workers there.
Unfortunately I have to agree that This is one of the largest & worst post offices in Brooklyn. This is an office building and this is the 2nd day that we have not received the mail. It is now 3:53 and we (more than 30 tenants) have yet to receive any mail.
I visit this post office often and I feel like this is a customer service job and you are here to serve the public, which means to be courteous. Dismiss rudeness when necessary. I have witnessed and have be on the rude side of some of the clerks & its just disgusting the way they talk to the customers. If they dont want to deal with the customers, they should not work at the counters.
The lines are always super long, they have like 8 windows there and the majority of the time, there is only 4 of them open.
I have made so many complaints about the mail delivery, nothing has been done. it ridiculous, but I am sure our complaints get swept under the dirt.
Furthermore It is a lie to tell customers that a package has been delivered when they track a package online, when the package is still on the truck. When the package is on the truck or with the carrier does not mean it is delivered. Do you know how much mail is mis delivered every day.
Right now at 4:06 pm I have currently been on hold for 17 minutes trying to speak to a representative about our mail. and still holding.
You guys really need some serious adjustments.
• Replied to Victoria Westhead
Express mail, guaranteed next day delivery by noon. Tracking site says "delivered" at 11:45. BS! We were there waiting and have checked every few minutes since. My guess is the carrier saw his or her deadline approaching and just made the false "delivered" entry hoping to get the package delivered before anybody complained. Which probably works pretty well, since neither I nor the originating post office can get them to answer the phone to run down the package or take a complaint. Frustrating as all get-out, with no relief in sight. And alas, not the first time.
I've had at least 3 package delivered to this location and needless to say, I have not received any of them.. Some one at this location really enjoys taking my packages. You cant speak to anyone at the phone number listed because it's always busy or off the hook. This is the worse by far Postal service
this is the worst post office in Brooklyn, (Cadman plaza Post Office) the staff is disrespectful and unprofessional. The supervisors are useless, the never resolve anything or even bother to answer their phone. I this location and I'm in the process of contacting all the businesses that I purchase from to not use USPS to deliver any of my packages. They need to close this location and FIRE ALL THE STAFF!!!!!!!
This is just not true in my experience. My family members and I have been using this post office regularly for 4 years and always found the staff helpful, courteous and patient. It is a shame that one person's terrible experience is all that is posted here.
• Replied to T.K.
S.B. Its a bigger shame in that you feel your assessment is the only one! maybe a little more objectivity toward T.K. concern would give the rest of us more insight and thus the capability to avoid those misdeeds.
• Replied to T.K.
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