Hickory Post Office

Po Box Locker, Hickory, NC 28602

Contact Numbers

Phone: 828-328-5503
Fax: 828-328-9815
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday Closed

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 11:00am
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday Closed
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 8:00am - 3:30pm
Tuesday 8:00am - 3:30pm
Wednesday 8:00am - 3:30pm
Thursday 8:00am - 3:30pm
Friday 8:00am - 3:30pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Lobby has Copier
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Hildebran
511 Us Highway 70 W Ste D
3.3 miles away

Rhodhiss
206 Church St
4.0 miles away

Granite Falls
1 Lakeside Ave
4.6 miles away

Conover
201 1st St E
5.0 miles away

Reviews

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Mail carrier drives down driveway and leaves packages by garage door on side of house lower level instead of bringing packages to the porch as she should. I have spoken to the post office about this before. They said it would be addressed but she continues to do it. Tried calling for 15 mins today and the phone disconnects!
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I called your local number 828-328-5503 at 4:37 PM and was told to stay on the line for the operator. The phone rang multiple times and then I heard a busy signal a number of times and it hung up. I called several times as it was close to your quitting time. Never got a human. Horrible service.
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This is the worst postal service, I called 3 times within 45 minutes and never got to talk to anyone. No wonder you have such bad reviews. Before our post person retired, no problem now I have not received my car bills and now I'm not getting power bill. I have talked to them and they say it is the post office problem.
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I NOW have 4 ring doorbell videos saved showing the drivers just TOSSING my packages at my door. Just throw them in the ground!?? Is this a normal practice, one of days sonethings going to be defective or broken! Be glad to come in and show you proof!
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Please review your workers before I report this. I am dead serious. This week, THREE TIMES whoever it was misplaced and sent the wrong mail in our neighborhood in Hickory's 24th street. One of this email are very important with my debit card and anyone could've used it without my knowledge. I am going to report if ya don't check who is doing this!!!!!!! So mad I waited 5 days and it never arrived because it was sent to wrong house 2 blocks down!!!! How did u mess up!
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Sent 2 letters to..... 9th Str NW apt 603 b Hickory nc .both letters came back as. No such number.. unable to forward Should it have been 603/9th Str NW Hickory nc apt.603b ?
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Postal worker for my area (28601) was not doing their job. On 7/17/22, I witnessed and photoed a rural delivery person (female) delivering a partial from Amazon. She laid it on the ground in front of the mail boxes (2 feet from road edge) and drove off. It also started to rain and the package was getting wet. Post office was closed when I called to report it. will file a complaint Monday.
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Tried calling post office several times to hold my mail.no one would never answer.
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Why was there no mail service yesterday 01/18/22 for zip 28602
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Tried to get mailbox set up at home, had PO box too, not getting mail at either ... repeated speaking with someone at the office many, many times. 2 years later and still having mail sent back / not delivered ... if sent to PO or if sent to street. Some kind of mail limbo hell. No one will do anything about it. Used to get mailbox full every 2 weeks, now I'm lucky to get one letter a month. Missed retirement check (sent back), almost had water cut off (mail sent back to sender). This to me is nothing but pure harassments.. been in the office many times so I'm sure they know my name/face. The mail has my name on it, belongs to me and needs to be sent to me bottom line. Bad post office
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Our community mail box has been broken for a MONTH they kept saying someone from Greensboro is coming to fix it. NO ONE has showed up..There is no excuse for this to be happening.. Very upset with the Hickory Post Office..😡😡😡😡😡
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I repeatedly get notices that driveway was inaccessible. Driveway is never blocked and we have a large carport to leave packages. I was up watching for a specific delivery and no one ever came to our driveway at the time delivery was "attempted". And am still waiting on a redelivery. Cannot contact hickory post office. Delivery person has commented that she did not like delivering packages. Honestly think it was deliberately not delivered.
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Never andwer phones. When rarely do then they say can never hear. Left box open yesterday n it was raining all day. Mail disentigrated in my hands. Left a note written on end of a piece of mail for me but w mothers address at her house that said I needed to dismount my box ftom wall. Why? Nobody will answer phone.
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The worst postal office I've ever encountered in my life on the west side of North Carolina. Actually in the process of filing a complaint of US CODE 18, Section 1701 & 1703 violation. My mail is always delayed and they are rude over the phone, whenever they finally answers the phone.
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For the most part you guys do a great job. However, there is a problem somewhere with mail delivery - specifically sorting. For the past 3 postal carriers over a 10 year period, mail for the residents of 2188 Westover Rd have been left in my mailbox at 2188 Leslie Ave. This is only distance of about 1 mile, and I have taken the mail to the resident on Westover Rd each time. They received my mail twice. I don't wish to cast blame, and I don't know where the problem is, but I would really like your help solving this problem.
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They lie about delivering packages and then they don't answer phones.
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I have sent many packages to this address in Hickory plenty of times but this one time it says my package was not delivered due to "insufficient address". I have called the Hickory post office so many times and no one wants to answer the phone. The one time someone did answer, all she said was "you'll have to talk to the supervisor" and of course I'm on hold for over 40 minutes. I keep trying to call back and no one is answering of course. Does anyone even answer phones there? Can't even get my package delivered there!
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So is the new policy if a package doesn’t fit in a mail box they place it in there anyway with the door left open? Just wondering as that is what I came home to today with misty rain. Package hanging out and mail box door left wide open? When did you stop bringing packages that don’t fit to the door? My driveway isn’t long! 🤦🏼‍♀️
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I am trying to figure out why my outgoing mail has not been picked up for two days. Mail in the box, flag up, no pick up....
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I have a package that has been sitting in transit at hickory post office since November 16th. I have emailed yall amd tried to call several times. I jiat want me package. Noones getting back to me. Do I need to come up there or what?
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Do not understand why my mail has not been delivered. I live on the Airport Rd Hickory I thought thru rain sleet or snow the mail is delivered. I am concerned that my parents are not receiving their mail as well and they live in the West View Acres Development. The are expecting meds to be sent to them thru mail These are medications that they cannot go without. I have tried to contact someone at the Hickory Post Office and you cannot get anyone and if you do you are left on hold This should not be
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Is mail being delivered in Hickory today - 6:30 and no mail has been picked up nor delivered! Just asking.
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A very neatly hand printed address that was correct came back to me undeliverable. I have been sending Christmas Cards to the exact same address for the last five years, also neatly hand printed. So, is this now the solution for not wanting to or not having time to deliver the mail? Just slap a label that says "undeliverable" on the mail piece and return it to the sender?
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The mail carrier for Old Shelby Rd needs to be fired , she is lazy , she will not bring packages to our house ,she just crams it the mail box , its a cluster box , so , there isn't much room to begin with, how about putting in a cluster box with bigger boxes and fire our carrier
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Not getting my mail its shows me what in my mail box but it's nothing in there
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I had a package that was scheduled for delivery. It says that it is being held at post office by customer request however I never request that. How do I go about getting my package which should’ve been delivered to me?
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Called to find out what happened to stamps I ordered on line? Put on hold 3 different times never got an answer? What is wrong with our Postal Service? This is ridcillious!!!!!!!!!!!!!!!!!!!!!
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Tracking number 1Z1A1061YW97528637 . Says delivered at door. Someone is at home all the time. The package was absolutely not delivered. Very unhappy. Now how do I get my package?
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I live on Wright Drive for last 4 years. I have had our mail carrier throw packages on the porch without knocking on the door . Actually the door was open and tv was playing I was sitting on my sofa waiting on them . When I seen her walk away after I heard a thud on my porch I asked her hey why didnt you knock on the door and why did you throw my package. She just looked at me an walked away. 6 months ago someone knocked down our streets community mail box. It took you almost 2 months to put the mail box back up and we never recieved any of our mail during that time. And I was expecting very important medical paper for my surgeries that i never recieved. When you finally put them up your maintenance people did such a shitty job that it's not even funny.. the mailboxes are very wobbly, the locks are not even close to being secure let alone put in correctly. And because of that you have a very difficult time getting it to lock back or get your key back out of the lock. Then it's really comforting to know how easy it is to open them without a key from you neighbor. And you did even put anyone's box numbers back on the mail boxes. I even had a postal person say oh we dont put packages in mail boxes. Wow we all know that's a lie. I just got a package out yesterday and today. So please get our boxes fixed before something major gets taken out of our boxes or would you like us to contact higher up people in the post office or the News.
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With all the delivery services available, you folks with USPS do an amazing good job. Thank you. Occasional problems? Sure, but given the bulk and services you provide, I'm continually impressed. Just wanted to let you know.
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I routinely order from Amazon. Sometimes my order is in two medium sized boxes, sometimes only one. I live on the lower level of an apartment complex. Often, my package(s) are delivered to the office, or to the wrong apartment. I can only deduce the carrier(s) are too lazy to deliver the package to the correct address. I will greatly appreciate any assistance you can offer to a resolution.
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I mailed a legal size letter from Latham, NY 12110 on Monday, January 7th to 5300 Grace Dr. Hickory 28601 and as of now 1/12/19 in the AM it has not arrived. I would like to know what takes so long to get mail to Hickory. I can mail a package and it gets there in 3 days, however, a letter takes 6 days or more. That is totally unacceptable. I could probably mail a letter to Europe and it would get there faster. I know the problem is NOT with the originating P.O. in Latham. I would like to know have your explanation. This is not the first time this has occurred.
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A REALLY KIND, CONSIDERATE MAN DELIVERS OUR MAIL AT 37TH AVE.N.E.,HICKORY.I HAVE TO LET YOU KNOW WHAT A THOUGHTFUL EMPLOYEE HE IS, I HAVE PARKINSONS DISEASE AND OTHER ISSUES AND ONE DAY WHEN HE WAS HERE I DISCUSSED IT WITH HIM..TODAY HE STOPPED TO LET ME KNOW WHEN I CAN'T MAKE IT TO THE MAIL BOX TO TEXT HIM AN HE WILL BRING IT TO ME OR PICK UPWHAT I CAN'T TAKE OUT. NOT MANY PEOPLE ARE THIS KIND. THANKS FOR YOUR TIME..
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My mail box on 1300 block of 15th Ave NE is not blocked in anyway shape or form. Our regular mailman has no problem in ever delivering our mail. When the two female subs deliver our mail they have big problems. First of all what happened to the old saying about the mail being delivered thru rain snow sleet or hail. They are paid good money by our government. If they can do the job properly then put a sub in there who can. My mailbox is never blocked! What’s wrong with these people! I’m going to higher authorities if this keeps up other than the post master of hickory N.C. This is freaking rediculous!
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If no one from the Post Office reads this what good is it ? It snowed where is the mail for 12th Ave NE and 7th street NE.I watched the mail being delivered across the street it is a different route than what mine and my next neighbors are on. There is NO! EXCUSE for this. But I'm sure no response will be given. And I know about not getting the mail on Saturday as well
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Twice a box was crammed in my very small mailbox at 1717 12th Street NE, Hickory,NC. It is impossible to remove the box that was put there today, Saturday, 1/13/18. I had to cut the end out and leave the box in the mailbox. The next time this happens I will be visiting whom ever is in charge of the post office. Really are you that lazy????
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My package was set to arrive on the 21st i still havent got it but my tracker said that it has been in hickory for 3 days. Its pretty sorry that you cant depend on the usps anymore to deliver a package on time. Thank you for making christmas hard on me and my family.
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I live at 1593 16th Ave Cir NW, Hickory and I have been at this address for 19 years. The other week, my postman "voided" my mailbox which caused me to miss some important insurance documents. I left a note in the box (with the flag up) asking what the problem was. He started delivering again; no explanation. But then he started leaving my mailbox door open! I left another note asking him to please shut the mailbox door. Then he left me a "faulty mailbox" form. He said my mailbox door was broken. It is not broken. (I can send you a video of the mailbox). It shuts and seals as it should. Why am I having a mail delivery problem? Will he tamper with my mail?? I don't even know my carrier. If he wants to continue to play games with me I will bring this matter to the main office for resolution. I depend on my mail for important documents, bills, and checks. I don't want to have this problem. Thanks for your consideration. -Dave Armbruster
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Twice I have had packages crammed in the small metal box at 258 8th St. SW, Hickory 28602. I have to mash them even more to get them out. Our previous carrier always brought those to people's doors. Things have been slightly damaged. Two of us receive our medications through the mail. They must not be crushed. This carrier we have now is also quite rude. Please make sure that we will no longer receive crunched packages. We, like many others, order damagable items. I am quite upset, as anyone would be. Thank you!
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This is the second time I have complained about not receiveing mail. What's the problem!! Hire Someone that will take pride in doing their work correctly.
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I haven't received mail at home for 4 Saturdays in a row. Did the post office stop delivering mail on Saturdays?
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I am waiting for some important documents haven't been any delivery in 2 days Wednesday and Thursday, I cross my fingers for Friday.
• Replied to Scott Isenhour

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Looking for a package to be delivered to Sarah & Evan Brooks in Hickory NC today from Parkersburg WV. Tracking just tells me it is in transit.
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