I just had some mail weighed for proper postage and the clerk noticed I was mailing a passport. She was surprised I was not tracking the letter. I said the only problems I ever had in decades of being a grateful USPS customer was sending Priority Mail with tracking, but never with First Class. (Oddly, I had three consecutive problems with tracked Priority Mail parcels last year which I accept as very rare, but which happened nonetheless). She and a second clerk asked about the issues I had and replied with answers like "That is impossible", etc. This was very insulting, especially after the ordeals I had been through with past delays and one undelivered parcel.
Why is it that a customer service professional feels permitted to essentially tell someone they did not actually experience what they did? The answer is they work for the government and cannot be fired. I will never visit this post office again, or if I do, I will first ask for an apology. They even had the nerve to talk about me between themselves assuming I would not hear.
These clerks are the very reason I trained my kids not to enter government service (other than the military) but to work in the free enterprise system where the marketplace will dictate a reasonable level of professionalism when dealing with the public.
Until now I defended the USPS in conversations with others. After this, I will write to my Congressmen suggesting it is time to end what has traditionally been one the the government's better successes.
i love our tiny rural post office when i moved from ny here and i passed it and went in i loved how small and country it was. then i loved all the employees who work so hard to make sure we get what we need and take our mail and keep it safe.....stephanie the avon lady xoxox