Let the phone ring during multiple calls before hanging up on me, then seemed to take the phone off the hook without answering.
I was trying to catch a package that had been incorrectly addressed. Now it will be sent back to the other side of the country and I'll probably be recharged for another "priority" shipment wasting more money and everyone's time.
Worst customer service ever! I have submitted 2 change of address forms and our mail is still going to the old address, not to mention 4 visits to straighten it out. I waited 15 minutes before the supervisor would see me and then was told, sorry, we can't do anything! Seriously!!
We have been trying to call, over and over, because we get the neighbors' mail and not our mail. We call the only number we can find, and yes, it rings and rings and rings, and then nothing. What is a person supposed to do? !?!?
They have not been forwarding any of my mail to my new address and they have had one of my packages now for 2 weeks. Every time I call to figure out where it is, they "have to look into it". They need better management there, its a shame.