Been trying to speak to an actual person for three days and the wait time is ridiculous!! I’ve had my mail partially opened on two separate occasions and I don’t appreciate that!!!! So now, on top of them always running after 3 pm, I also have to worry about my mail being tampered with..unacceptable!
I mailed a bunch of Christmas cards at the Rochester hills location on the 19th and people still have not received their cards. A couple people just received them yesterday. The were all mailed at the same time and the people that live the closest did not get them. Very disappointed!
Very dissatisified with the US Postal Service. This is the second incident I have had in a week. First incident, they left a $60 package down in the road leaning against my mail box and stuffed another package into the box to where we had to rip the box open in order to get the package out. Yesterday, the mail carrier pulled up the drive way but was afraid to back down. Came to my front door for help. Not a problem, I went out and guided her down the driveway. I told her, she could park further down the driveway and just walk up and drop my packages by my garage door. Today, I was expecting a package and I received notification that the package could not be delivered because my front door was not accessible. Not buying it...I am sure it was the same carrier who is afraid of the driveway. I understand it snowed, however our driveway was clear, my husband had shoveled it....if she didn't want to navigate the driveway, she could have walked the package up. This is unacceptable, UPS and FedEx have no issues delivering to my house. If the carrier is afraid to make deliveries, then might I suggest a different carrier for this mail route.
For several weeks now we have had the wrong mail (usually a next door neighbors but sometimes further away) put in our mail box. Other neighbors have experienced this same issue. This has gone on too long and is becoming a frequent (weekly) event... very sloppy! Please fire somebody or at least train them better.
We purchased an overnight delivery of a small freezer for over $50 fast delivery cost. We were home and the delivery person just left a note for re-scheduling because of "no team lift available".
I think he didn't feel like getting the job done and leaving the slip was much easier.......
Now we can throw away our frozen goods. Thank you USPS
Do not tell someone something will be ready if it is not. I do not have a flexible work schedule so going anywhere to do anything is hard enough. However, I would think something that I help pay taxes for would be on top of things. They tell me to come in and get my key for my apartment that has my personal mail, yet when I come on the day to pick it up because i was told it would be ready, they tell me I have to wait another week. I don't find that acceptable. If this system they have isn't working it clearly needs to be changed. Not even a phone call?
I would like to request that either the outside mailbox and/or the lobby mailboxes move back the last pick up time to 5:30 p.m. (or 5:15 at the earliest). The current pick up time is 5:00 p.m. which is very inconvenient for businesses who are open until 5:00. I then have to wait in the customer service line to drop off mail that has been date stamped by ePostage.