We currently have a new mail carrier for our apartments. I am very concerned with 90 percent of our mail going to the wrong addresses. Everyday our office receives pounds of mail that are being delivered to the wrong address. Some residents are leaving the wrong mail on top of their mailbox because it keeps being delivered to the wrong address. This is a serious problem, that needs to fixed urgently. We are a very busy property and we should not have to sort out the mail that is coming into our office because your carriers are not doing a good job. This has been going on for quite some time, whoever is on this route still needs to be trained. The mail carrier before "Don" was awesome. The carriers we have now seem to not care if the correct mail is being delivered or not. We have tried to contact the office however with the wait time over an hour. We are unable to wait. Please address this issue right away. Our residents are extremely upset and so are we. If you have any questions please give us a call at 248-348-112
I was at the Novi post office yesterday. Once again there was a long line and service was very slow. It took 1/2 hour to mail a packagae. Even though I told him exactly what I wanted, he went through the various shipping options. He went to put my package in the back (because the cart was full) and came back extremely angry about words exchanged with another employee which I did not hear. He proceeded to swear twice in front of me, was huffing and puffing, blowing air in my face so I had to step aside and talked about how angry he was at this other man, how he couldn't think straight or do his work because he was so angry. I was shocked! I had to remind him where he was in the transaction. His name was Tom and he should not be working there. I will be going to another post office from now on.
On March 22, I waited 48 minutes to buy 5 sheets of stamps at the Novi PO. When I walked in at 3:00 one clerk was on duty to handle 9-12 customers. The PO operates in a densely populated area. Many of the customers speak 'English as a second language'. This requires more time for each of those customers. Finally a second clerk showed up at 3:45 and I was able to be waited on. I was buying stamps for my bike club (501c) which does not have a credit card attached to it, so I needed to pay by check. And the customer behind me had a smelly, fake "Service Dog"; the owner had no visible handicap. Bad service.
Ever since the construction and the Northville post office combining with Novi's I have stopped getting mail on a daily basis. I have lived at the same location for 20+ years and never had this problem. Even with the amounts of snow, I still expect to receive mail at least once a week, yet this is not happening. When I call, all I hear is that they are swamped. The weather has not been that bad this week.. Please get me my mail. Thank you
The Novi Postal Service has done a phenomenal job this winter in getting the mail to as many people as it can reach despite the record amounts of snow and having to utilize roads when they have not yet been plowed. I know they must have put in some long and cold hours - thanks to all of them.