I just had a great experience with the Westminster Post Office. I called about a letter that was to be redelivered yesterday. The lady I spoke to put me on hold, only for a couple of minutes, came back on the line and told me she had it in her hand. She wrote a note to my carrier and it will be delivered tomorrow. She was wonderful, polite and most helpful.
Our Westminster USPS service is so bad, it cannot really be called a service any more. In the past weeks we have had 3 packages delivered to the wrong addresses, only 2 have been recovered. One day apparently our carrier got tired of delivering mail and stuffed mail from all over the neighborhood in rubber bands in our mail box. Right before Xmas the carrier stuffed a box with another box behind it in our mailbox, even though a good 6 inches of it was hanging out of the box because it didn't fit, leaving it FOR STEAL. AND NO ONE ANSWERS THE PHONE AT THE LOCAL POST OFFICE, SO DON'T BOTHER CALLING THEM!
The exact same thing happened to me today! Mail from all over the neighborhood rubberbanded in my mailbox. And of course you can never get these people to answer a phone! The 800# of course won't let you talk to a real person! I'm absolutely furious that you can't even talk to somebody! I don't think I should be spending my time and gas money to fix their mistake! And BTW this wrong delivering of mail happens all the time ALL OVER the neighborhood!
• Replied to SHEILA BOWSER
My mail was misdirected last week on 2 separate days. My mail was delivered to 3024 rather than my address of 3000. This happens at least one to two times a month, either I get someone else's mail or someone gets mine. Also during the lst snow we had that was a few inches the mailman tied a large box onto my mailbox - hanging in a large plastic garbage bag hanging from my mailbox. Anyone who wanted could have taken it. It was from HSN so I could have been waiting a long time for my delivery. I can understand mot delivering a large package on a snow covered lobg driveway - but leave me a note to pick it up at the post office or bring it back the next day - the snow melted quickly. Does not give me a lot of confidence in the system!! We cannot see our mailbox from our house so the package was up for grabs! This
Post office is good, but mail delivery is horrible. My mail is misdirected on a regular basis. I’d say without exaggeration that my mail ends up in someone else’s mailbox, or my packages are delivered to the wrong address at least two times per month.
We have been getting our neighbors mail for years and am tired of it! Our address is clearly printed on our mailbox and still somehow get the wrong mail. I'm tired of playing mailman and delivering letters to the correct addresses.
Must post once again my frustration and dismay with this post office. Now my regular mail carrier is not whom this about. Last night I was notified by text that my pkg was delivered and left on front porch.(I had been waiting two weeks for this to arrive and was worth over $60. That was a lie....it was left on top of m paper box in the snow and left for any passerby to steal. We can't see our mail box front our house, must walk up to see. These after hrs mail carriers probably being paid extra overtime are lazy. thoughtless and inconsiderate not to mention again out and out lied. Today I call the P.O. told my issue to whomever, got the run around by him passing the buck and told me Melissa would call me today. Course she did not and when I tried to call the phone went directly to voicemail. Obviously this post office needs better customer service and people who are willing to do their job and stop leaving pkgs out in plain sight to be stolen. It was a sad day when UPS hooked up with the postal service. Our UPS guy is fabulous and our daytime regular mail carrier is pretty darn good too. Once she made an error and was very concerned to fix it.
Apparently we pay for delivery to our house for our convenience but Westminster office has decided that they will no longer deliver to my house because it's to far from my mailbox. So I pay for delivery to them and am inconvenienced by having to go get my packages. This is the most ridiculous thing I have ever heard. Oh an apparently it's because their drivers are getting into accidents on the driveways per Steve at the Woodward Dr. Office.. I am complaining every couple of months because this is the worst post office I have ever had to deal with. My packages have been delivered several times by a man who lives a half a mile away from my house and vice versa!!! Lazy and incompetent employees in my opinion!!!
A package was to be delivered today Sept 5. I checked e mails and it said that the package was delivered to a resident. I do not know who,the resident was because only my husband and I live at the delivery address. My husband has medical,issues and is not able to accept a package and I did not receive it. Hopefully it was delivered a cross the street at my son's house and they have not delivered it to me yet. If not I hope that it was delivered to my other next door neighbor. Guess I will find out tomorrow.
Very poor service. I have been getting my neighbors mail for years. I have complained so many times the staff at the post office recognizes me when I walk in and still no one does anything. There are a lot of good dependable people looking for work so if their carriers are too lazy to do the job they should find people they will actually do the job they are hired for.
We received no mail on Jan 17, 2017 - when our regular mail person on off we have the worst service. This is getting unacceptable. We either get the mail after 7 at night or not at all with a replacement person. Could you look into this
A package was supposed to be delivered yesterday. I received the following message when I check the status: Carrier is unable to gain access to front door to deliver the package. Please contact the carrier to resolve Westminster, MD
That is a blatant lie! My house doesn't have a gate or anything else that would prevent access to deliver the package. I saw the mail carrier stop at my neighbors house yesterday. Too busy or lazy to stop at mine? This isn't the first time I've had an issue with packages not being delivered on time when the USPS is the delivery service. And just like everyone else, I can't get through to the PO in Westminster. Also, if the mail carrier "can't gain access" why aren't they leaving a note in my mailbox that I have a package to be picked up at the Post Office. I don't anticipate my package being delivered today, either.
You can add my name to the others who have packages whose last noted location was the Westminster PO. According to the tracking information, it was supposed to have arrived there on 12/09/16 and was to be delivered on 12/12/16. The package has yet to be delivered on 12/31/16 and the tracking website reflects that fact. You may also add my name to those who have either gotten a busy signal or have had the phone ring for 5 minutes at a time before it cuts off without anyone answering it. I have been calling steadily for 2 days and no one has answered the telephone yet. It's enough to make me want to drive the 10 miles to the PO and "go postal" on them.
Oh my gosh!!! I so agree with you. I have not been able to get through on the phone either. Today was another one of those days!
Also, my mailman doesn't leave certified letters because he was "too busy". I saw the pink card and it put it right in the box. In our development he goes around around our side of the street and then turns around and goes through again. My husband walked out to catch him to ask why he didn't let us know as it required a signature and Saturday is the only time he is home. I died when my husband said he was too busy. I had a huge box of inventory that required a signature in the same week. It was a Friday. I let the phone go until someone picked up. I lit up their butt and I said someone WILL deliver this package TONIGHT!!! With much hemming and hawing - they got someone to send the package in which we desperately needed. I have 3 family members that work for a PO and they tell me what to do. So, that's what I did. Also, you can start filling out complaint forms at usps.com. It started doing that. I am not a complainer at all, but when this nonsence started to happen; I decided enough was enough. Of course he slipped up several times after and the post master begged me to call there instead of leaving a note. Well, if you can't get through to the phones, what other choice do we have?
• Replied to Michael Betts
I went to the Westminster PO this morning (since they don't answer their phone, I had to) only to be told that it was likely that they never had my package in the first place, only that UPS had made an electronic transfer but that was no guarantee that it had gotten to the PO. I was advised to contact the sender of the package to advise them that I had not gotten the item ordered and to re-send it.
I put that on my "to do" list but lo and behold! - the package which had been in limbo for almost a month appeared in my mailbox this afternoon. Coincidence? Maybe.
• Replied to Michael Betts
There seems to be a new delivery service where ups picks up at vendor and is supposed to give to USPS to delivery. There is something seriously wrong. Since July I have had three items stuck in a black hole where ups tracking shows it at USPS but USPS does not have record. From ship date to delivery has been over 3 weeks on all three items. There is no way to get help and no one seems to care. Please, please have someone look into this hand off issue.
I've been trying to call this post office for 3 days now I've literally called 100 times and it just rings and rings no answer. I'm missing a package that was supposed to be here a week ago and apppently the post office has it but since there is no answer I don't know. I don't want to waste a drive there foto be told it is there either.
I think this Westminster post office if the saddest post office I've ever had to deal with in my life we don't get mail til 7 p.m. every night in Finksburg area I watch the mail truck drive past 3 or 5 houses at a time. We have also been giving everybody else's mail within a 5 house area. And i know our mail is being given to other people our neighbors have actually come over and giving out mail to us. I know everybody makes mistakes but this is on a constant basis. I know this will probably do no good at anything but blowing into the wind but I had to vent about it because it actually gets me pissed off my next letter is going to be to the Head postmaster in Baltimore.
The westminster location phone number has been BUSY for over 2 hours. From the posts below it seems it may have been busy for over a year. I called the 800 number listed above and was on hold for over an hour
Mailed my grandson a Valentine's day card and put 10.00 in the card. It was mailed at Westminster post office in the outside drive by box on the 10th of Feb. He recieved the card opened on the 15 th with the money removed. This had to be done by a postal employee since it was mailed at the post office and never in anyones reach except postal employees. How sad. Wont make that mistake again. Damn theives.
For at least 3-4 years, we have continually received the incorrect mail delivered to our mailbox. Just today, March 7, 2015, I removed 7 pieces of mail that belong to our neighbor. Their name is not even similar to ours, and we get other neighbors' mail as well. We have even received mail that was not even the right zip code. I have complained in person to the Westminster Post Office more than once, and it just gets worse. Our mail is also delivered to the wrong address, and those people then have to bring it to us. This is just getting more and more ridiculous every day. The primary goal of the postal service is to deliver the mail to the correct recipient in a timely manner. Our mail goes everywhere other than our mailbox, and we continue to receive our neighbors mail almost daily. I am so fed up with this. It seems to me the postal deliverers should at the very least be able to read a name and address correctly. Isn't that the primary role of a postal carrier?