The number that is posted on the website is incorrect/ and or doesn't work. It will tell me to stay on the line, beep repeatedly then hang up. Also, most of the staff either gives you the wrong information and some of them are rude. Please update your websites number for better access when customers need help.
I rarely write reviews-good or bad. But our mail carrier for Frederick Road in the Catonsville village area is very poor. He delivers mail with a phone plug to his ear-talking while placing mail on desk. The other day the mail was soaked-never had that happen before-ever. We frequently receive mail for the office next door, and just today I realized I haven't received my BGE bill....probably next door. I feel as though I can't trust this carrier with our mail! I am all about giving people the benefit of doubt, but in this case I think this employee is just plain bad at his job.
Would greatly appreciate a reply to ensure someone is paying attention.
Thank you, Jeanne Holden-Ridgeway Automotive, Inc
This is service at its worst. I have bewn calling for the past week to check on a package that was never delivered and they (catonsvills post office) dont pick up the phone. When they do they just put me on hold. I have stayed on the phone for over an hour TWICE with no response. Its really shameful that the "UNITED STATES POST OFFICE" cant offer a better service. People trust them with very personal items and there is no way to retrive them.
There are at least 3-4 days outta the month we don't have mail or mail person delivering! We live at 607 Edmondson ave at Delrey Ave the mailman for Delret always delivers but not our house we have a different mailperson everyday or none! The only snow day everyone else got mail except these 4 houses on Edmondson Ave sidewalks are cleared! Doesn't make sense to us that No one has mail?
This is worst and very very lazy, not interested in job . This is how they behave to customer if they ask anything . No one will give the information. I have got a mail from USCIS , they delivered to my old address in Catonsville then I call the usps Catonsville and told to forward the mail . They told me they will forward , actually mail is delivered in my postbox Catonsville on Jan 9th, from 14th I am calling usps Catonsville to forward the mail . But they didn't yet forward the mail . If I call them they are telling already we forwarded the mail to your new address . Then I tired to check my tracking status it shows that it's still in Catonsville old address . When I call to customer service they are telling we will contact the usps Catonsville and we will were the package is so they opened a case for searching of package on Jan 22nd . Upto now they didn't yet given any information and when I ask they are simply telling already they forward the mail to my new address . Ok if they forward to my new address it should delivered in my new address with in 2or 3bussiness days because it's a priority mail if it's delays may be one week . But it's more 15days,I didn't yet received it . If we call usps and asking regarding the they are simply ignoring my call. They what I have do now , they are simply telling sorry for inconvience . Because as I am an international students EAD card is very important to me . Without EAD card I can't work in Usa and if I apply also it will 90 to 120 days of duration and I have pay them $380 again. Please really I got worst experience with them . I won't forgot in my life time . This worst worst careless behavior with them .
I sent a package from New Zealand to my daughter in Catonsville which could not be delivered because she was not home. She then went to Catonsville Post Office to collect it, and the woman there wouldn't give it to her. My daughter has left that post office three times now in tears because this woman was so grumpy and horrible to her. So she left without her package. I sent this on January 5, and she still hasn't got it. Her partner is very sick and she wants this package. I have tried to call from New Zealand but no answer! Not Happy at all!! :(
I had a package which was supposed to be delivered today Sunday JULY 3rd! The delivery man came and after 15 minutes of looking he found out the package was left at the facility!! What kind of service is this?? He told me either himself or a supervisor would be back to deliver! I have been waiting all day, and have been out front working on my bike out of our garage! I was supposed to ride in the Fourth of July Parade tomorrow with my son but now thanks to your negligence that is not happening! The part I needed so desperately and ordered from Amazon knowing it would be here in time. Did not make it. Also someone from USPS notified Amazon that they tried to re deliver which is Major BS because I was outside here the whole time! Now I will not receive till Tuesday when I no longer need the item so bad! Thanks a lot for RUINING my holiday along with some SPECIAL memories with my son!! Whoever the supervisor is needs to get a new job because he/she SUCKS at theirs and they are pure Liars!! The deliver man seemed nice but he is now considered a LIAR as well!!! WHAT KIND OF PEOPLE DO YOU HIRE??? Honesty is always the best policy you know! I would like to know the Supervisors name! They can contact me at anytime! Thanks a lot!! You are the Worst!! Happy Holiday!
Daisy and the other sassy smart-mouth woman should be fired. The post mistress breeds a culture of disrespect. Bill, the kind gentleman who is sometimes at the counter, is aware of the way the uppity females operate.
I've lived in Catonsville for nearly 30 years. Raised two wonderful daughters here, one of whom now lives in another part of the state. She is amazed every time she enters another post office and is treated politely and courteously. After growing up in Catonsville, she isn't used to such treatment from postal employees. Worst post office I've ever experienced.
TO USPS customers:Packages are being removed for a better word from houses after they have been delevered by USPS. During my walks on Crosby Rd in Catonsville there were 3 empty pkgs in the grass off of the sidewalk. Been trying to notify USPS so they can inform their customers but the news said its happening in many states unfortunately!!
PEOPLE NEED TO MAKE SURE PKGS ARE LEFT SOMEPLACE SAFE OR NOT DELIVERED UNTILL SOMEONE IS HOME IN EVENING.
A concerned customer
• Replied to J Horner2009
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