We are living in the year 2017. This post office is designed for people who...what...ride horses to the local post office? There is no parking! A business would not be allowed to operate with no parking, so why is our taxpayer funded post office allowed? Inside, it is a veritable horror show. For decades, with few exceptions, the staff have delighted in keeping everyone waiting as long as humanly possible and when you finally get to the counter, they are as rude as humanly possible. Can Catonsville get a little attention from headquarters please? This is a disgrace.
For years they allowed access to their fenced in, gated parking lot to customers and then it was suddenly off limits to us. Wish I knew why. Parking is limited but there is a church lot across the street that allows parking. The office is usually very crowded. I don't think the inside has changed in 40 years. A step back in time.
Super poor service to reach live person about paid po box 9434 why ??????
Need to retrain every employee in customer relations not just stamp and service needs. The behavior and public appearance is deplorable and arrogant. Very nonprofessional. Donot ask anyone to help whete is your key, last time will do this !!!!
Post office on Frederick Rd, 21228 has the absolute rudest staff and customer service I've ever encountered, and for no apparent reason. Does not even have to be busy...Mean and unhappy people there. so sad.
A couple of weeks ago, the Catonsville USPS driver dropped off a package IN MY DRIVEWAY - and left it there!! I got home after dark and didn't see it, and I ran over it. It was fluorescent light tubes, and needless to say, they were destroyed. After spending hours on the phone talking to various people, I finally was able to get someone to understand, and they filed a complaint for me. A few days later (last week), I received a call from someone named Frances Hardy at the Catonsville Post Office. I told her I felt the post office should reimburse me for the lights ($40), and she said she would get back to me shortly. It has now been a week, and I have heard nothing. When I call the post office, no one answers - the phone just rings and rings and never shuts off, but no one answers. Given the poor reputation this post office has had for many years, it seems to me they should be making an effort to improve their services by resolving customer issues such as this one.
MY CURRENT ADDRESS IS 10 DUNBAR 21228- FOR SOME REASON MULTIBLE COMPANIES HAVE BEEN TELLING ME THAT MY MAIL IS BEING RETURNED UNDELIVERABLE. I KNOW WE HAVE A NEW MAIL PERSON BUT I AM GETTING SOME MAIL AND SOME MAIL I AM NOT AND IT IS IMPORTANT THINGS LIKE MY BANK CARD! I NEED ALL MAIL WITH MY NAME TO THIS ADDRESS!!!!
The number that is posted on the website is incorrect/ and or doesn't work. It will tell me to stay on the line, beep repeatedly then hang up. Also, most of the staff either gives you the wrong information and some of them are rude. Please update your websites number for better access when customers need help.
I rarely write reviews-good or bad. But our mail carrier for Frederick Road in the Catonsville village area is very poor. He delivers mail with a phone plug to his ear-talking while placing mail on desk. The other day the mail was soaked-never had that happen before-ever. We frequently receive mail for the office next door, and just today I realized I haven't received my BGE bill....probably next door. I feel as though I can't trust this carrier with our mail! I am all about giving people the benefit of doubt, but in this case I think this employee is just plain bad at his job.
Would greatly appreciate a reply to ensure someone is paying attention.
Thank you, Jeanne Holden-Ridgeway Automotive, Inc
This is service at its worst. I have bewn calling for the past week to check on a package that was never delivered and they (catonsvills post office) dont pick up the phone. When they do they just put me on hold. I have stayed on the phone for over an hour TWICE with no response. Its really shameful that the "UNITED STATES POST OFFICE" cant offer a better service. People trust them with very personal items and there is no way to retrive them.
There are at least 3-4 days outta the month we don't have mail or mail person delivering! We live at 607 Edmondson ave at Delrey Ave the mailman for Delret always delivers but not our house we have a different mailperson everyday or none! The only snow day everyone else got mail except these 4 houses on Edmondson Ave sidewalks are cleared! Doesn't make sense to us that No one has mail?
This is worst and very very lazy, not interested in job . This is how they behave to customer if they ask anything . No one will give the information. I have got a mail from USCIS , they delivered to my old address in Catonsville then I call the usps Catonsville and told to forward the mail . They told me they will forward , actually mail is delivered in my postbox Catonsville on Jan 9th, from 14th I am calling usps Catonsville to forward the mail . But they didn't yet forward the mail . If I call them they are telling already we forwarded the mail to your new address . Then I tired to check my tracking status it shows that it's still in Catonsville old address . When I call to customer service they are telling we will contact the usps Catonsville and we will were the package is so they opened a case for searching of package on Jan 22nd . Upto now they didn't yet given any information and when I ask they are simply telling already they forward the mail to my new address . Ok if they forward to my new address it should delivered in my new address with in 2or 3bussiness days because it's a priority mail if it's delays may be one week . But it's more 15days,I didn't yet received it . If we call usps and asking regarding the they are simply ignoring my call. They what I have do now , they are simply telling sorry for inconvience . Because as I am an international students EAD card is very important to me . Without EAD card I can't work in Usa and if I apply also it will 90 to 120 days of duration and I have pay them $380 again. Please really I got worst experience with them . I won't forgot in my life time . This worst worst careless behavior with them .
I sent a package from New Zealand to my daughter in Catonsville which could not be delivered because she was not home. She then went to Catonsville Post Office to collect it, and the woman there wouldn't give it to her. My daughter has left that post office three times now in tears because this woman was so grumpy and horrible to her. So she left without her package. I sent this on January 5, and she still hasn't got it. Her partner is very sick and she wants this package. I have tried to call from New Zealand but no answer! Not Happy at all!! :(
I had a package which was supposed to be delivered today Sunday JULY 3rd! The delivery man came and after 15 minutes of looking he found out the package was left at the facility!! What kind of service is this?? He told me either himself or a supervisor would be back to deliver! I have been waiting all day, and have been out front working on my bike out of our garage! I was supposed to ride in the Fourth of July Parade tomorrow with my son but now thanks to your negligence that is not happening! The part I needed so desperately and ordered from Amazon knowing it would be here in time. Did not make it. Also someone from USPS notified Amazon that they tried to re deliver which is Major BS because I was outside here the whole time! Now I will not receive till Tuesday when I no longer need the item so bad! Thanks a lot for RUINING my holiday along with some SPECIAL memories with my son!! Whoever the supervisor is needs to get a new job because he/she SUCKS at theirs and they are pure Liars!! The deliver man seemed nice but he is now considered a LIAR as well!!! WHAT KIND OF PEOPLE DO YOU HIRE??? Honesty is always the best policy you know! I would like to know the Supervisors name! They can contact me at anytime! Thanks a lot!! You are the Worst!! Happy Holiday!
Daisy and the other sassy smart-mouth woman should be fired. The post mistress breeds a culture of disrespect. Bill, the kind gentleman who is sometimes at the counter, is aware of the way the uppity females operate.
I've lived in Catonsville for nearly 30 years. Raised two wonderful daughters here, one of whom now lives in another part of the state. She is amazed every time she enters another post office and is treated politely and courteously. After growing up in Catonsville, she isn't used to such treatment from postal employees. Worst post office I've ever experienced.
TO USPS customers:Packages are being removed for a better word from houses after they have been delevered by USPS. During my walks on Crosby Rd in Catonsville there were 3 empty pkgs in the grass off of the sidewalk. Been trying to notify USPS so they can inform their customers but the news said its happening in many states unfortunately!!
PEOPLE NEED TO MAKE SURE PKGS ARE LEFT SOMEPLACE SAFE OR NOT DELIVERED UNTILL SOMEONE IS HOME IN EVENING.
A concerned customer
• Replied to J Horner2009
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