Worst post office I’ve ever dealt with. They have consistently lost/ misdirected my packages over the last few years. It’s pointless to complain because it falls on deaf ears. I’ve spent countless hours doing their job, having to track my own deliveries, having to contact vendors/merchants to inform them of the delivery issues. I’ve had to re-order or cancel orders because of the post office’s incompetence. If it weren’t for my neighbors’ honesty (some have actually driven to my house and delivered my lost parcels), I would never have resolved some of the issues I’ve dealt with.
I’ve called the post office many many times, been put on hold for long periods of time and been fed the same BS every time they lose my stuff. They have never resolved any of their issues, I’ve done it on my own! I’ve even been told that the post office uses GEO Tracking! This is a system that shows exactly where they’re delivering and yet they still screw it up! Sometimes I think they do this deliberately because they don’t seem to care where these packages end up. Are they stealing packages they claim they’ve delivered!
It’s hard to know what the truth is because they are the ones in control. I have called vendors/merchants like Amazon who have delivery agreements with the post office to please give me other options besides the post office. When FedEx or UPS delivers my packages, I always get them in a timely manner, no worries in that regard.
The post office @ Brandywine, MD. mail delivery employees does not know how to read, for the past 10 years they keep putting my neighbors mails in my mail box, when I write on the envelopes & complain about this on going problem, I personally went into the post office and complain, I was told not to write on the envelopes but to take the mails to my neighbors, they are very unprofessional. About a week ago a package of my son was delivered to my neighbor, my son had called the post office to enquire about his package, he was told that they put the little package in my garage. We NEVER leave our garage door open, yesterday my neighbor gave the package to my son, yes the mail man/woman dunno how to read!!!!
On Sunday afternoon at approximately 2:15 a postal truck came through The Glenn at Chaddsford at a ridiculous speed. You could hear him slam the gas as he turned into the neighborhood and flew up Eve Way fat over the residential speed limit. Then did the same as. E departed. I actuallly have video footage of him speeding out of the neighborhood. This neighborhood houses a lot of small children that play ball in street and drivers like him could be a huge safety risk for the kids. On top of constantly putting peoples mail on the wrong boxes this is totally unacceptable.
Brandywine postal carrier in the area of 20613 zip code was very rude and nasty and delivering our mail matter-of-fact refuse to deliver US mail my wife stood in front of the house trying to flag the carrier down she refused to with a nod from her head to say I'm not giving you your mail then I again I pull to the end of our block about Street as she approaches and says to her ma'am if I show you my driver's license with my address on it can I retrieve my mail know your mailbox was blocked which it wasn't it was a car parked in front of it she could have stepped out and put mail in our box her statement was we do not get out of our vehicles but across the street I observed her not just getting out of the vehicle but walk all the way up to the door of the house and put a package on the doorstep baffled by this type customer service u.s. Postal Service.
HORRIBLE SERVICE. Have the same issues month to month. Complaining to supervisors is a complete waste of time. Calling or trying to get an appointment to speak/see the Provost gets ignored. Very unprofessional.
This location has the worst customer service I have ever dealt with. They are incredibly rude when you call to ask about a package that has been placed in an incorrect parcel locker and not given the correct key to retrieve my packages. They constantly hang up on you even when you try to ask a simple question.