Newburyport Post Office

61 Pleasant St, Newburyport, MA 01950

Contact Numbers

Phone: 978-462-4284
Fax: 978-465-6930
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours

Lobby Hours
PO Box Access Available

Monday 6:00am - 5:30pm
Tuesday 6:00am - 5:30pm
Wednesday 6:00am - 5:30pm
Thursday 6:00am - 5:30pm
Friday 6:00am - 5:30pm
Saturday 6:00am - 12:30pm
Sunday Closed

Last Collection Times

Monday 5:00pm
Tuesday 5:00pm
Wednesday 5:00pm
Thursday 5:00pm
Friday 5:00pm
Saturday 2:00pm
Sunday Closed

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Burial Flags
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Passport Appointment Hours

Visit our Links Page for links to Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Newburyport Carrier Annex
12 Malcolm Hoyt Dr
0.9 mile away

6 Elm St Unit C
1.3 miles away

19 Main St
2.6 miles away

200 Main St
2.9 miles away


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I had the unfortunate opportunity to have dealt with Patricia at the Newburyport office on Pleasant street. She truly is the epitome of a poor customer service employee. In my years as a client to USPS I have not had this experience anywhere in the United States - and I have lived in many cities in this wonderful country. In the next few paragraphs I will provide details of the poor customer service I encountered. I arrived to the Newburyport USPS location trying to ship a couple of small boxes. It was brought to my attention - in the most patronizing way - that one of the boxes had a prepaid sticker on it for UPS. I kindly asked for assistance. First, I asked where I may be able to find a UPS location in the Newburyport area given that I am fairly new to this region. The attitude that Patricia exhibited was just something out of a horror movie - if rolling eyes could kill the atomic bombs dropped in Nagasaki and Hiroshima would look like child's play compared to this. Then, I proceeded to ask what my options were for shipping a small box. On a black and white screen display a few options were presented with different cost options. Given that most of the options were abbreviated I gently asked a few questions about the differences. I have a tendency to repeat things to myself to clarify. Patricia interjected me twice and stated that I had interrupted her and pursued to charge me for an option that I really had no clear explanation what service I was paying for. At this point in time I was calm and relaxed and just puzzled by this thuggish treatment from what appeared to be as a very innocent looking individual (this is when I quickly realized that this was just really a reflection of Patricia's personality). I kindly asked for clarification and received a very patronizing response about Flat versus Parcel shipping (almost like she was talking to a toddler!).I am a customer who expects to be treated with respect and with the best customer service. I'm afraid that this experience really reflects poorly on USPS, and in particular the USPS office at Newburyport. It is really unfortunate because I have enjoyed my past experiences there when speaking to Kathy (one of the other employees at this location). Unfortunately, for Patricia, we live in a time where customer service is paramount for the success of a business and that any poor service (and by saying poor Im just being nice, this was in fact disgusting!) will be reported and read by many customers, and I do hope that management files this as one of the complaints for her performance review. I am a fair minded person who seeks no confrontation in life, but she gave me every reason to write this review!


The Newburyport Post Office is NOT open at 8:00 on Monday. PLEASE change this. I wasted an entire half hour this morning because of your misinformation.

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