Medford Post Office

20 Forest St, Medford, MA 02155

Contact Numbers

Phone: 781-396-2444
Fax: 781-306-1458
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 6:30am - 5:30pm
Tuesday 6:30am - 5:30pm
Wednesday 6:30am - 5:30pm
Thursday 6:30am - 5:30pm
Friday 6:30am - 5:30pm
Saturday 6:30am - 3:00pm
Sunday Closed

Last Collection Times

Monday 5:30pm
Tuesday 5:30pm
Wednesday 5:30pm
Thursday 5:30pm
Friday 5:30pm
Saturday 3:30pm
Sunday Closed

Passport Appointment Hours*

Monday 10:00am - 3:00pm
Tuesday 10:00am - 3:00pm
Wednesday 10:00am - 3:00pm
Thursday 10:00am - 3:00pm
Friday 10:00am - 3:00pm
Saturday 9:00am - 12:00pm
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Passport Acceptance
  • Passport Photo
  • Philatelic Services
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Street Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Tufts University
470 Boston Ave
0.6 mile away

West Medford
485 High St
1.0 mile away

West Somerville
58 Day St Ste 100
1.1 miles away

Winter Hill
320 Broadway
1.2 miles away

Reviews

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Customer service sucks...line out the door...1 clerk...2nd clerk shows up after 10 min...the other clerk leaves...nothing solved. Live in Medford, will travel elsewhere.
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no mail delivery since friday 7/28/2023 this is a disgrace who do you complain to the supervisor is useless
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sent my package to the wrong address, have ghosted and ignored all attempts to get in contact or take responsibility
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I would like to make an appointment for 4
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Definitely the worst PO. HORRIBLE service. Employees seem purposely slow. PLEASE INSTALL A DROP OFF BIN inside for pre-labeled packages
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HORRIBLE SERVICE!!! EMPLOYEES SEEM PURPOSELY SLOW
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I volunteer in the office at Medford Council on Aging at 101 Riverside Ave and last week I asked why our outgoing mail and delivery of daily mail does not happen on a daily basis. The response I got was that our office has been trying to figure that out and has called the Post Office on several occasions but they have not been given a defined answer and the situation continues. Some weeks mail is not delivered for 4 days. Since the Medford Council on Aging is part of the City of Medford, it is very unsettling to try to understand this lack of service. The Council has even built a box where mail could be left because we were told we were closed when the mail was being delivered but even having this box has not corrected the problem. However, mail is delivered to Housing at 99 Riverside Ave every morning - this housing building is directly across from the Council on Aging which is another thing that makes this hard to understand - why can't our mail be distributed when it is delivered to 99 Riverside Ave. I would appreciate a response ASAP. I am doing this on my own because everyone else in the office is frustrated. We have outgoing mail on a daily base and sometimes, if someone does not walk it over to the nearest mail box, it sits in the office until someone notices that mail has not been delivered or picked up for days. If the Forest Street Post Office in Medford, Ma cannot provide this service, I would like to know who we can further discuss this problem with. Would we have to bother the mayor or another elected official - doesn't seem right but that may be the next step. Thank you for consideration to this request.
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Easily the worst post office I have ever had contact with. I have lived here 20+ years and I have gotten them to answer the phone exactly once - and the person clearly did it by mistake. And they NEVER have enough employees working there - you basically have to take a half day off work to do even one transaction.
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I have not received mail from the post office since 12/23/2019 - this is absurd .. no one at the post office answers the phone ..and when I went down and had to wait in line just to ask to speak to the manager - which again is absurd - - I was told on 12/29/2019 that there was no mail carrier for the route my street is on and so no one is picking it up to deliver it .. again absurd and unacceptable .. I was told all the mail would be delivered on 12/29 by 8:00 p.m .. Guess what is was not delivered. Again today I went to the post office only to be in line for over 20 minutes and had to leave .. again no one is answering the phone today .. This is more than unacceptable .. Next call the Federal office. What happened to we always deliver the mail ... !!! Not in Medford.
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I agree! I am having the same issue. Mail is not delivered and I can't get through on the telephone! I can see what I am expecting to receive via Informed Delivery, but it doesn't arrive! Missing bills, financial statements, and other important pieces of correspondence.
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I have that same Informed Delivery .. I called City Hall - they said it's not their issue.
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DT: I opened a case with USPS.gov. I have tried this approach before and have had a call back from the Medford P.O. Got an explanation, but not a resolution. Mail delivery is erratic at best. Sometimes my neighbor delivers my mail...
• Replied to D T

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I also had USPS tracking stating "May 9, 2020 at 5:57 pm. Delivered, In/At Mailbox MEDFORD, MA 02155". In fact, the residents were home and package is nowhere to be found. Is it a coincidence that someone else reported a missing package tracked to be delivered at 5:57 pm? Secret code?
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I had a package from delivered disappear, drop off October 31 121 Riverside ave Medford M.A. 02155 apt 814
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This is exactly why USPS is going down. Package marked delivered at 5:57pm on Friday to my secured mailbox. It’s now Monday and the package is still nowhere to be found. Stop LYING to make quota
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Would love to have a mail person visit the daycare at the Medford high school and speak with the children for about 15 minutes could you hook me us with the community relations person thank you LInda
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The box at 200 Boston Ave - Tufts is either jammed or full.
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hi there, I am a property manager for 3 and 5 Washington street and am looking for a used mailboxes we can buy? I need one that has 12 boxes. can someone get back to me. thank you.
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