This is from http://allpassport.com/pahoa-passport-office-locations-hawaii/:
"Pahoa passport office locations Hawaii
Listed below are passport office locations in Pahoa, Hawaii. The Pahoa passport offices provide passport services to U.S citizens.
Pahoa Post Office
15-2958 Puna Rd.
Pahoa, HI 96778
Hawaii passport offices
In Pahoa you can obtain passport information in person. They also accept and submit your paperwork to the government passport agency. Estimated delivery is 4 to 6 weeks using the post office. We can get your passport immediately if you use us to expedite it for upcoming international travel."
This is completely untrue. I went to this post office today based on this information. After waiting in a lengthy line I was informed that they do not provide this essential service.
This, unfortunately, is consistent with what I've learned to expect from the USPS.
I have had a box here for 20 years. The staff are friendly and helpful but, because of corporate mismanagement, the USPS has had to cut the workforce and hours of operation at this small branch but they didn't cut the workload. The staff doesn't chose their hours of operation or their customers. They now do more work in less hours (and thus for less pay) pay than in the past, but whiners gonna whine.
Avoid using the Pahoa Post Office in Pahoa, Hawaii if you can. Rather than being of service to the community members who depend on them (being the only post office in a 15 mile range at least), they cut corners and offer mediocre service at best. Their hours are 10am-4pm during week days, making it so that people who actually have 9-5 jobs must wait until saturdays (11am-2pm) to ship out and only the freeloading, nonworking hippies of Pahoa town utilize services. The post office ignores communication made by community members through internet and sometimes even phone and even neglects to attempt to get materials delivered. Avoid this post office.