ANSWER THE PHONE !!!!!!! It rings 50-100 rings and NO ANSWER !!!!
This happens on a routine basis --- customer service be damned. Is there any supervision over the PBG post office ???? This is a recurrent situation that requires attention and accountability ASAP.
I came to the Palm Beach Gardens Post Office today at approximately 1 p.m. I was mailing a large envelope and noted on the above board that First-Class Mail Service 1 - 3 Business Day Delivery Large Envelopes 13 oz or less ........starting at $1.00 Below this stated: First-Class Package Service - Retail 1- 3 Business Day Delivery Packages 13 ounces or less............starting at $3.50 When I gave my envelope (manila size) with approximately 5 pages inside, I was told by Matt that the cost would be $8.45. I questioned this amount because of what the board indicated and brought this to Matt's attention. Matt said he is behind the counter and does not know what the sign states. I asked him to explain and he said the cost is $8.45 and the board must be wrong. Imagine that. He wondered if I ever go to the Lake Park Post Office and I said I did and I like it very much. He said good. I asked why he was talking to me in such a snotty manner. He said he wasn't. I paid with a credit card and handed him my card as I always do. He wouldn't take it unless I turned it over, which I did but it was upside down. He told me to turn it right side up. I placed it on the counter and left it at that. I have never had a problem with any postal worker before but I must say that Matt has an attitude and he should know what the board says. I took a picture of the board and would be happy to end it to you because I still don't understand the difference in cost. Thank you. I would appreciate a reply.
Nobody answers the phone.
Although I filled out the form at the office for forwarding mail to another address, it continues to be delivered to a home that I no longer live in.
Mail service while I lived at that 33418 address was always problematic.
I would frequently receive mail addressed to another person at a different address in a different area and different ZIP Code.
Sometimes important documents legal and financial would never be delivered at all.
When I was there last, staff was more interested in talking about how to refresh pork in salt water before you cook it.
Seems USPS have cut back to deliver mail every other day in this neighborhood. Tracking my package it was out for delivery Friday morning. Was not delivered until Sat 6pm. Put letters in the mailbox Monday morning with the flag up. They are still in the mailbox today (Tuesday). And yeah no one at the post office answers the phone. Sad customer service...
I ordered and paid $25 for a mailbox key on August 11. Did not get my key until September 22 after going to the post office once a week asking about the key. The key does not open the box. Have called three times to get new key or new lock, or both. Each time I am told a "supervisor will drill out the lock and replace it." Still no supervisor. The is the worst Post Office I have ever done business with. The employees are dismissive; they all look like they hate their jobs and are really annoyed by customers.
People stand in line for 30 minutes only to be told that they are at the wrong window to pick up mail or a package--but there is no sign that says "Pick up mail and packages here," and the counter is not manned. In fact, even at 8:30 in the morning, the counter is covered with scraps of paper, stacked up crap--it looks like one big disorganized pile of junk.
I put in a six-month forwarding over a month ago at my PO Box but yet they continue to put mail in my box even though I'm not in town. There's no one to talk to and all request go on answered. The customer service at this location is extraordinarily poor compared to other branches of the post office. I genuinely think they just don't care.
Worst post office ever. Says my package was delivered but I did not get it and they basically told me to have them resend. It's a rare antique. It was supposed to be delivered yesterday but all that came in was the one that had been marked delivered the day before. I tried to call for a 1/2 hour. And then went there, stood in a line for 1 hour and they wouldn't even check around.
That is my hometown Post office which I do use frequently without any inconvenience; the people behind the counter have always been polite to me, so I don't know what these nit-picker are talking about.
even if Saturday is not a issue he is a nasty un friendly person all MR John P- - - -, does is orders everyone to work and is a real cold person please don't get trapped at the 3330 fair child gardens branch
my name is Jacob pearson all I have to say, is I never really used this branch for service, I did notice that the lines were always big, and moving slow, but what I can say is that I was assigned to work at this branch and I happen to be a practicing Jew that keeps the Sabbath on Saturday, and my manager MR John P- - - -,who was a real prick excuse me for saying that would not let me have off on Sabbath, and it goes with out saying that he had called me on Friday late afternoon after 5 telling me that I most come in on Saturday when I was not even assigned to work on that day. I was supposed to come in on Monday. and what makes him even more of a cruel person is that I begged him on the phone to please not make me come in on Saturday,and all he said was if you want to work here you will be working here for the next 20 years on Saturdays.PS. if anyone want a job at the post office don't work at the one on 3330 fair child
HORRIBLE, no one answers the phone, and I had a priority 1 day express mail sent to me with a signature required and they waived the signature and didn't deliver it to the right address. There was birth certificates, marriage license, debit card, passports. The person on the phone was not helpful and was extremely rude. I probably won't use USPS ever again if I can avoid it.
service sucks, sucks, sucks they never answer phone does anyone work there or did they get a government job so they could slack off all day they suck will use ups or fed ex from now on I hope the post office goes completely bankrupt and has to fire every single person working there
no one ever answers 561.694.6728 it rings then it hangs up on you. is this anyway to run a company. no wonder they are in trouble. I have been trying to find out what happened to an express mail package that said out for delivery on oct 7,yet not delivered.I am not a happy USPS customer going back to using FedEx
• Replied to Morgan
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