New Britain Post Office

135 Chestnut St, New Britain, CT 06050

Contact Numbers

Phone: 860-223-3681
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 5:00am - 6:00pm
Tuesday 5:00am - 6:00pm
Wednesday 5:00am - 6:00pm
Thursday 5:00am - 6:00pm
Friday 5:00am - 6:00pm
Saturday 5:00am - 3:00pm
Sunday Closed

Last Collection Times

Monday 6:00pm
Tuesday 6:00pm
Wednesday 6:00pm
Thursday 6:00pm
Friday 6:00pm
Saturday 5:00pm
Sunday Closed

Passport Appointment Hours*

Monday 9:30am - 3:30pm
Tuesday 9:30am - 3:30pm
Wednesday 9:30am - 3:30pm
Thursday 9:30am - 3:30pm
Friday 9:30am - 3:30pm
Saturday 9:30am - 1:00pm
Sunday Closed

  • Visit our Passport FAQ page for a complete overview of what to bring, what you need to know, and how long it will take.
  • You will need two forms of Identification with copies.
  • A passport quality photo. Available at location.
  • The appropriate application form printed and filled out, and the required fee for applying or renewing.
  • You can find up to date costs, information, and forms at the State Departments Travel Site

*An appointment is required to apply for or renew US Passports. Please Call or schedule online.

Bulk Mail Acceptance Hours

Monday 9:30am - 1:00pm, 2:00pm - 3:30pm
Tuesday 9:30am - 1:00pm, 2:00pm - 3:30pm
Wednesday 9:30am - 1:00pm, 2:00pm - 3:30pm
Thursday 9:30am - 1:00pm, 2:00pm - 3:30pm
Friday 9:30am - 1:00pm, 2:00pm - 3:30pm
Saturday Closed
Sunday Closed

  • Bulk Mail Acceptance
  • Bulk Mail Account Balance
  • Bulk Mail New Permit
  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Passport Acceptance
  • Passport Photo
  • Philatelic Services
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Sure Money
  • Lot Parking
  • Passport Appointment Hours

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Kensington
62 Kensington Rd
1.4 miles away

Berlin
780 Worthington Rdg
2.1 miles away

Newington
75 Lowrey Pl
2.5 miles away

East Berlin
115 Main St
3.1 miles away

Reviews

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The number listed on this site for the New Britain Connecticut main post office phone number on Chestnut Street is not operable!
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South Main Street/Buell Street area. Regular Mail Carrier is great. When she is off (Tuesdays and holidays), the delivery is atrocious. Oftentimes, my mail either ends up in the wrong mailbox, is delivered opened (small packages like DVDs, books, etc) or never arrives at all. Today I found my mail in someone else's mailbox (again) and also noticed that there were two letters in there that are addressed to someone living on Broad Street which is nowhere close to this area. Tried to call Chestnut Street Branch several times - no answer.
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When ever our regular postal employee is off some days mail isn't delivered at all. Thing that really makes those of us that live on Roosevelt St in New Britain pay for magazines & when our carrier is off we don't get our magazines that we PAY FOR. They really need to get rid of that person Trump appointed, the USPS has really gone down hill. People no longer trust you to deliver our mail so it's time someone does there job. My Dad worked for the USPS in upper ME & he delivered mail every day in all kinds of weather, time for you people to earn that good pay & pension.
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Every Thursday it’s the same thing. When the regular mail woman is off.. My mail doesn’t get delivered. Also when I tracked my packages it says delivered and it’s not. ( The mail woman it’s the only one who does her job right). Thursday it’s nothing delivered 😔😏
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The mail in my area has been very convenient and timely. Great work by the mail women and men on my route!
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My mail women ALWAYS throw s the mail in wrong box. I've seen her display her lack of love and professional conduct, for her job. After going through this several time I called and reported . I got no where
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I have been missing a package. Been in contact with the post office with but nothing attitude on their end. After waiting 10 minutes on hold, I was told it Is my fault that the package is not found. It is definitely my fault that the mail carrier may have scanned and placed my package in another home.
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Mail delivery has been very questionable. I had an essential item mailed to me over two weeks ago, and I have yet to receive It. If and when I get mail, it comes every 2 to three days a week (I have informed mail); it's generally 1 to 2 pieces of insufficient junk, and my bills and sensitive documents come very late. Recent experience with my mail carrier's performance isn't satisfying, and I would appreciate more efficiency and timeliness in delivering my mail. Thank you for your time.
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Im very upset because I send a mail to Dominican Republic, and the post office of newbritain, send my mail to another country , that happened on 9-2-20, then I make a claim on 11-5-20, the post office told me the mail arrived at the post office on dominaca on sept 29 -20, and this is the time NOBODY CAN'T GIVE ME A ANSWER, playin game everytime I call, making excuse that they still investigered I been waiting 6 long month, I need that post office at newbritain ct be responsable or Refond muy money back o I have to do a legal proccesses
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I have a PO box with the Post Office, my lock has been broke for a couple of days, I plan on going in there on Saturday due to the hours have change this Post office closed a 4pm. I sent my daughter and the person who is in charge of the locks, short fat black girl with ponytail with blue sweats black t-shirt accused my daughter of breaking a lock, when she put key in lock fall out, she accused my daughter in front of customer which was so unprofessional. With your rude ass, I served my country I be damn if I will let you talk to my daughter like this, your dumb ass should look at the camera. Customer was saying my daughter should not have to arguing with this person, I was giving 2 keys and I gave one to my daughter who has power of attorney. This is unacceptable
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What does being black have to do with it
• Replied to April Frazier

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Long wait lines; mail delivery is terrible; just received yesterday 1/12/21 a letter post marked 12/22.
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I think you guys do EXCELLENT work. I hope you get a $10.00 raise across the board along with a HEFTY healthcare package, dental, and eyes too.Three weeks paid leave after 6 months, I month vacation after fives years service. 3weeks after 3 years service. 2 weeks after one year. 20 sick days a year.-Heck just stay home and the public will deliver your routes for you. I think postal workers a GODS.
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Carriers steal mail and it’s never delivered despite showing in informed delivery. They don’t even answer the phone at the hub when your package is 5 days delayed because the carrier marked it as non deliverable even though it’s just an envelope.
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they said they delivered my package at the from door never reacive the package and no photo
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Had a Lands End order returned to them as undeliverable. It was going to a public elementary school in New Britain. HUH???
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over 1 week average mail delivery time for mail coming from other business' in state. Postmarked the 3rd, delivered the 11th. Repeated missed deliveries because of lazy postal carriers that "can't find" out office in an office building in the main hallway. Asbolutely unacceptable service. The same happens to my home in Berlin because this office is also in charge of mail there. Same terrible service. It stems from the top and this place needs their house cleared out and started over FRESH.
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Hello, where can I find the current book for the rural carrier exam and do you give seminar for the exam?
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Hello, we have been waiting three days for the postal service to pick up our mail. I was under the impression that the postal service pickups were every day. Nobody has been to 167 Slater Road in New Britain, Ct, 06053 for 3 days and my bills are due. This has been a very common occurrence on Slater Road. Is there a mail carrier for this area who is not a black ignorant man?
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Very ignorant from your part,racist.i hope to god that no one goes throught your house to pick up your mail.
• Replied to Nicholas Palmisano

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I have been missing mail for about 3 months now, bills aren't being received and other people's mail keeps making it's way into my mailbox. Not sure if it's someone new, but they need to deliver the mail to the correct places, this is ridiculous.
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postal service talcott gardens
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What is the point of leaving a note on your door to have your packages delivered to the rear if you just going to be lazy and not walk 6 steps to ensure a proper delivery. My porch sits literally on the sidewalk and anyone walking by can just take my packages and keep going. How inconsiderate and rude to not even have common sense, even if you take it back to the post office and leave a note saying pick it up at the lobby is better than leaving packages in view of thieves. If it was your money being wasted you would care. I am so upset right now. So damn ridiculous!!
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The post office lobby hours Are 5:00 am - 6:00 pm But all the doors are locked until 8:30 am WTF
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Whar does postal receptacle blocked mean when you have a regular mail box that opens just fine. I was waiting for an important package and I even went out and salted the 1/4" of snow that we had on the walk. What ever happened to the Post Office saying, "Through rain, snow, sleet, or" ............ Guess nothing in that statement covers laziness or "OH NO MR. BILL.... THE SKY IS FALLING" . It sure isn't like the good old days.
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When did it happen that postal employees forgot what the red flag on the mailbox is for?! Whenever my regular mail person delivers the mail, and I have my BILLS out there waiting to be mailed, in a large box with a huge red flag and a SIGN right on the inside that TELLS the employee just how to flip the thing down and get the mail, she takes the mail all right! And every time I call, (like six times now!), all I am told is "I'll leave a note for the carrier." What does that do when it is likely a DIFFERENT carrier than who will deliver the next time my regular carrier is off? Very frustrating, I mean the red flag has been used for like a hundred and fifty years now, and it's as if it never existed before. Unreal. And I still like to use the post office; I feel for them when the lousy Republicans want to cut out Saturday delivery and blame them for their OWN shortcomings; they are after all management, and all they can do is yell at the postal employees instead of passing legislation that forces the post office to pay, what is it 5 years out for their whole pension plan?! Just so it LOOKS like they're not making a profit, when indeed they could be. I stand up for them all the time, but I'll tell you it is getting harder to do so when a guy can't even get his BILLS mailed.
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need to access services via internet, i would like my mail held but there are no links to do anything
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