This place is ridiculous. I am disgusted at the lack of the most basic of services... DELIVERING MY MAIL. I have had several instances of tracked packages that were "attempted deliveries" but my mail man was apparently too lazy to get out of the truck to knock on the door (I was home) OR to even write a notice to leave in my box letting me know of his "attempts". He has also fraudulently scanned packages as "Undeliverable as Addressed" even though they were addressed correctly and waiting on me at the Post Office when I showed up to investigate. I have complained about this issue to the desk employees (who have been unable to explain the mail carrier's behavior) on several occasions over the past 6 months, to no end. As far as I'm concerned, at best- my postman is a lackadaisical employee who doesn't deserve Union representation, at worst- he is conducting illegal activity by impeding the delivery of my mail. If you want to receive something important in Vail, do yourself a favor and have it sent UPS or FedEx: two organizations who don't seem to have any trouble getting items to their destinations. Postmaster: Stop asking the employees inside the office to keep taking the flak for one individual's repeated offenses. BONUS, your lines inside will be shorter once you replace this man!
It frequently takes a WEEK or more for them to sort mail that has been delivered. I can track my packages and have confirmation that they have been delivered to the post office, but they take their sweet time actually putting my packages and mail in my PO Box. I have even had packages that I had delivery confirmation with a name of who had received it "disappear" for up to three weeks until I threatened to call the police for theft. It magically showed up the next day. This post office is notorious for being absolutely terrible. I'll reiterate here what several other locals have said - this post office is in shambles. Get a new postmaster.
I received a message saying that my package was undeliverable due to an incorrect address. THIS is completely wrong considering I have received many packages at this address. I called to discuss with an employee and the lady was COMPLETELY rude and awful. I will never use them ever again.
The fact that the mail for my complex (909 Red Sandstone Rd) didn't get delivered until 6:51 last night is absolutely unacceptable and pathetic in a town of 3,000 people. I'll be sure to remember to not use USPS to mail out any items since you have no real intention of providing even a decent service to the public. Your post office is in shambles. Get a new postmaster.
We went to pick up a package today at 11:30 am and the guy who works there was awfully rude to my husband and me. If he is unhappy at his job he should resign and and stick his attitude up were it belongs!