HORRID AUTOMATED SERVICE!
I called the number my carrier gave me and that was busy each time. I called the number on the website and got into auto HELL with you idiotic system (obviously no one there has called it to see what happens to people--go ahead...press 8 for more info)
Do you think it's a good idea to have one person working at your counter at 5:23pm on a Monday?. The other "windows" have "Next Window Please" signs on them... So it's not like your employees are in the back area retrieving things for customers. 11 people on line right now. This is really poor customer service.
This post office is the absolute worst and so is our mail carrier in Lone Tree! I ordered something to be mailed overnight and the carrier lied and posted on the tracking system that I wasn't home and they weren't able to leave the package because I required a signature. That statement is 100% untrue, as a matter of fact I stayed home from work to collect my package. I am assuming the mail carrier didn't want to walk a few feet in the snow to bring my package to me. I have called the highlands ranch post office several times and no one will ever answer!!! This is just ridiculous!!!! Two days later and still haven't received anything and I paid $25 to have this overnighted.
Call to make an appointment for passport, every numbers provide online does not get you to a person to schedule an appointment. When I showed up to make an appointment, says you have to call the number provided to schedule an appointment, dialed the number and it's no longer in service...good thing I only have to go through this every 5 years for minor passport. In the meantime, hoping another office opens soon.
We need a postal office in the west part of Highlands Ranch. It takes at least 20 mins to get to the mail post office. Then you stand in line forever. Please consider an extension around west Highlands Ranch.
Checked tracking number for a parcel I ordered and it said it was delivered to my mailbox. Not so. Tried to call HR PO, reached voicemail hell, dialed option 8 for further assistance - to talk to a live person. Voicemail response came back saying "your call cannot be transferred, please try later". Horrible voicemail service!
Very poor service, not enough employees to provide the appropriate help (no one answers the phone, only one register open for a line of 10 people), inadequate supplies on the floor available to customers...I left feeling (after 30 minutes of standing in line just to purchase two envelopes) very frustrated and annoyed and hoping to find a new local post office I can give my business to.
Highlands Ranch Post Office Lost a package for my daughters birthday and just marked it undeliverable as addressed. The address was laminated on the front of the box, and also in the box and was the correct address. The tracking ended with out for delivery, and then undeliverable. The same label I printed has made it safely and correctly to her dozens of times before. Very disappointing service.
Also, I'm glad the information on this site is correct. . .neither does the passport appointment window open at 8:30 a.m., as indicated on this INFORMATIVE website, nor can you call to make an appointment, as indicated on this INFORMATIVE website. Thanks for all the help!
Is it any wonder that this idiot agency has such a bad rap? You have to appear IN PERSON. . .TO MAKE YOUR APPOINTMENT for your passport. Oh, by the way, that means if you have a job, you have to take time off not once, but TWICE. Fortunately, the passport application hours are very convenient. . .Monday through Friday from 10 a.m. to 4:30 p.m., CLOSED ON SATURDAY and CLOSED FOR AN HOUR OVER LUNCH. . .you know, the times where working folks could conceivably come to--don't forget--APPEAR IN PERSON TO MAKE THE APPOINTMENT, and then ATTEND THE ACTUAL APPOINTMENT. What a f****** joke.
I have the same problem, I keep getting mails of my neighbors, sometimes multiple mail from different neighbors. My mail too goes to different people. Please ensure you look at the address properly which is a basic thing to do. Thanks.
The USPS claims they will deliver your mail to your door BUT they DO NOT! They just drop a note in the mail box for you to pick up your parcel the next day at the post office. Is that how the USPS general promises to deliver our mail!?
My carrier is the most unprofessional unfriendly carrier you could every imagine. Truck ending in 4060 and is in Highlands Ranch. Leaves mail for me and my neighboors at others homes and parks on the curb and has made comments to me like " Bullshit" which I told him I would report. This is obvioulsy not being address from the comments of my neighboors and the other listings below.
This branch in Highlands Ranch has some of the Most Unfriendly, Unprofessional people working there!! For sure!! The workers are Grouchy, disrespectful and rude in every respect! Always a scowl on their faces! Certainly not a way to handle themselves in a public position where they are recognized throughout the community!
I recently moved from the Highlands Ranch area to Colorado Springs and having my mail transferred has been a nightmare. I had a PO Box there and don't know if my mail is still going in that PO Box, and the current box holder is just discarding it, or reading and trashing it, who knows. But, in three months I have received very little of my mail being forwarded, and when I do receive something, all it is, is bills. I have not received cards or letters for the most part, and important pieces of mail such as Government mail, etc. is not being forwarded to me. I have called at least twice a day everyday to find out what the problem is, and no one EVER answers the phone there, even though I've called the number the postal supervisor gave me. The service is TERRIBLE!!!