I recently mailed a package overseas. It was a gift for my father and I completed the customs declaration form online, printed it off and took it with me. The counter clerk processed everything, attached the form to my package, entered stuff into his computer, charged me a boatload of money and then a week later the package came back to me because there was a problem with the barcodes on the form! Apparently the employee had utterly failed to notice this when he taped the form to my package. What a waste of time and money. And my father doesn't have his gift. I want to talk with the manager about this but I highly doubt he/she will a) be available and b) care.
This postal service system is lacking in both efficiency and common decency towards customers. When asked a question, one of the workers, Al Sullivan, proceeded to yell at me and call me stupid for not understanding why my package was going back to Denver, when it was in Boulder where it was supposed to be delivered, and then hung up when asked if I could be transferred to a supervisor. When I called back to complain, they said a manager was in the building at the moment. These people are rude, and lack common customer service training.
I received a notice that a parcel was being held because there was $1.12 in postage due, I went to the parcel pickup window and stood in line for approximately 20 minutes and was then told that they only accept "exact change" at that window which I didn't have. So I then had to go to the regular teller line and stand about another 20 minutes because they could make change. That's over 40 minutes of time to complete a $1.12 transaction! That made me think that the USPS needs to have a published rating for each of its locations of 'lifetimes unnecessarily' wasted standing in line! I see that you're hiring for jobs that require no experience that start at $51,000/yr. and I'm happy about that - I don't want anyone working for a wage that doesn't allow them to sustain themselves - but is it too much to ask that the level of service and respect for your customer's time be as good (it doesn't have to be better) as the average Starbucks barista who probably earns a great deal less?
Just left this Post Office feeling very frustrated and I couldn't wait. Line was very long, as it always is during the Holiday. There were three of the six stations open. I don't think I have ever been to this post office and have seen every station open. May i suggest, if they don't have the people to staff the stations, they remove them? It's very frustrating to be standing in a line with 40 people and see those stations empty. Also- could there be posted an "estimated wait" sign? If we have to wait an hour- at least we would know! That may alleviate some of frustration. It's such a great location and i know it could better serve it's patrons!
In the lobby and next to the line, all the slots with forms had run out of their forms, but then I went through the line, I got hassled for not having that paperwork filled out "in advance" for my international package. I can't fill out a form that's not available in the lobby. Then they told me I should "ask" if I can't find the right form. Well, how am I going to ask without waiting in the line? I did wait in the line, and then I got hassled for not asking. It's a total Catch-22. In the past, I've generally been happy using the Valmont post office, but I think my next international package will go fedex. From now on, I'll use the post office for domestic mail only. I don't need the hassle of being told I did something wrong when I didn't.
This post office has TERRIBLE COSTUMER SERVICE. A package that was marked delivered NEVER SHOWED UP - I have talked in person to the delivery man and he basically told me SHIT I have no idea where that package is. I call the post office DAILY and there is usually never a response or a voicemail to leave a message... it just keeps ringing. The one time i did get a hold of someone on the phone from Valmont USPS location, they basically told me there was nothing they could do even though it was completely their fault. So far they have offered no solutions and I have paid for my item but do not have it my possession. this situation with USPS has been absolutely ridiculous and frustrating
This Valmont branch SUCKS!! We mailed a package -- the clerk convinced us his shipping label would "stick to anything" so stuck it on our dry bag. Well...it didn't stick as the dry bag never made it to its intended location NOR was returned to us! We contacted this branch several days after it was supposed to be delivered but they told us there wasn't anything they could do -- BUT THERE WAS...they could have contacted the Aurora branch to track it down. The only help was the branch manager in Telluride who tried to track the package back, but couldn't find it. We then were told to file a "Mail Recovery Center Search Request", which we've been waiting 5 months for some response from them and have heard NOTHING!! Today, I went to the Valmont branch to file a claim to get our $50 back and the indifferent clerk told me I had to go to the Main Branch to file the claim. I went there and the indifferent clerk there told me since I "have all the information it would be easier for (me) to file the claim online". I now understand why people go postal!! This indifferent bunch of clowns!! The USPS should be closed down!! We will never mail any packages with the USPS ever again!! May they rot!