The Aspen Post Office seems understaffed. In addition to this problem, most of the employees seem to deliberately slow down their pace to dissuade anyone from deciding to come there again. Today, I have been on hold for 30 minutes and counting to try to make an appointment for passports. I have tried to call the same number back to make sure that they haven't forgotten about me and it rings to a fax machine. This is not listed as the fax number. While I understand that some people in Aspen may not treat the postal employees with the respect they deserve, I am just a regular person who hopes to get through the day. The Aspen Post Office stands out as the very worst postal experience I have had in all of my lifetime, repeatedly. Please help!
If your looking to be put on hold for an hour and then get yelled at by the desk agent then this is the post office for you! My package was addressed with the wrong address and sent to this post office instead of woody creek. When I called the amazon they told me to contact the post office. I contacted the woody creek post office and they told me to contact the aspen post office. The aspen post office put me on hold for over 20 minutes, then when the lady picked up the phone I told her that my package was miss addressed. She told me very rudely that she would be unable to help me. I asked to speak with her manager and she said "I will not help you find your package" then hung up on me. I can't believe that something like that is considered acceptable from someone in a guest service job.
hey aspen PO I am having a problem having my mail forwarded.. I am out of the country and prepaid my 6 months po box rental before I left nov 28 2016. I had forwarded my mail to a friend's po in woody creek Colorado .. she says NONE OF MY MAIL HAS COME TO HER.. sometimes she checks my PO box .. but this is causing a huge problem .. can you please respond.
Visiting this post office was the worst experience I have had in a long time. I first went into the office last week because they require you to come to the office to make an appt with the Passport office (you can't call to make the appt). I showed up today on time for my 11am appt. They made me wait 15 mins for the most unhelpful person to tell me to "just put everything in an envelope and mail it". I had questions about how to fill out the form that I downloaded from the internet and he rudely informed me that it was the wrong form. The form I downloaded was specifically for a name change (which is what I needed). He handed me another form and told me where to mail it and include a check for $110. On THEIR website it explained that name changes are free as my passport is still valid. He rudely responded by saying "fill out the form and send the check." He then tossed a postal envelope at me and said mail it priority. So....I made an appt to get NO help, have someone be rude to me and talk to me like I am stupid, and can't even mail the information to their own office for me. I will never visit or purchase anything from this post office again and encourage you to do the same. I will be driving 40 to 50 miles to visit another passport office that I'm sure will be able to assist me.