Our mail is out of the Tracy, Annex 95304. We have complained to all the postmaster asst. etc. about not receiving our mail and receiving everyone else's mail? This has been going on since November 2016 and nobody seems to care! Carriers aren't even able to notice our huge lock box Flag to take our outgoing mail! We had four packages stollen over the Holidays that were marked delivered and we were told to contact the senders. They aren't at fault when they're marked delivered.
This is unacceptable USPS service and everyone in Tracy is complaining about the same problems. Postmasters just shake their heads and say we know? There are too many people that are capable of doing a better job that need work.
Please, Please help straighten this huge problem!
First of all the 1- 800 # I called must be to a call center in China somewhere because both times I called I could barely understand the person on the other line. They told me my package was at the Royal Oaks station so I spent the day calling the # they have listed, but nobody answers, it rings and rings, or it"s a busy tone.No voice mail, no message, nobody answers. Very unprofessional.
This post office is absolutely horrible! They are returning ALL of my mail to the senders. They know where my home is because they deliver parcels but are too lazy to deliver the mail daily. When asked they state that everything is ok and it must be that the sender is sending my mail to the wrong address. How is it even feasible that they could think that every single sender has the address wrong! When I went to the post office Sadie had me fill out a form so they could ask the carrier why the mail wasn't being delivered but refused to let me speak to a supervisor stating that they were all busy. I was at the window for over 10 minutes while Sadie went into the back of the building and was kissing her boyfriend. It seems that the workers here are too busy conducting their personal life's while at work to actually do their jobs! While I go in circles to get my mail they are off kissing in the back of the building. I now have two checks floating somewhere with the post office and my mortgage is due in three days and all the post office will say is that they will have someone call me in a few days!
This is by far the worst post office I have ever dealt with...it's the staff. An 8 year old would provide better customer service. They are extremely rude and short even if you aren't presenting them with a problem, but simply trying to ship a package in a polite manner. I've tried calling about lost package and been hung on or placed on hold and ignored until the line cuts off. How on earth do these people keep their jobs?
Unhappy Because Postal Workers...... They Went Postal on Me & Those in LineI left the Post Office to the compliments & "quiet cheers" of those in line after politely refusing to give ground on their error in USPS policy regarding what can be shipped. This is an item I have shipped many times but it is confusing for these "professionals" so I came prepared with a copy of the USPS Policies. Annette & Irene yelled at me, yes raising their voices, which I never did.What did I do? Honestly, all I did, in a very respectful manner, say, "I believe this can be shipped under this policy. It *is* a little confusing so it took me a while to underst..." Cut off rudely. Irene knows all! We know nothing, even if what we know comes from the USPS website.I have compassion. I do not want them to be angry; I certainly do not want to be shot. The crowd that quietly cheered did so for a similar reason.Plus they wanted service so they couldn't draw attention to themselves. Even see the Seinfeld episode with the Soup Nazi??? eh? eh?I just wanted to use their service & pay them money, not argue. Suffice to say, my policy was right but whipped into a frenzy, the Postal Workers could not see the answer because they were too emotional. I envy their husbands...NOT. Wait. What am I saying? Who would marry a Postal Worker? Perhaps a Kevlar vest manufacturer?Supervising "agent (?)" Annette went to the web to download & print guidelines that seemed to contradict the policy I printed from USPS.com. Her policies were taken from the eBay instructions & predated mine by two years. So which takes precedence? eBay? Stamps.com?USPS.com?Blah blah blah. Ho hum.Just another day at the Postal Office with their Postal Employees. Can't we be done with US Mail yet? Seriously the few things we still want physically mailed can go UPS or Dhl or FedEx. Right?
I went to the post office because they left a slip stating I have a package to pick up. I wait at the window for someone to come help. I rang the bell many times and no one showed up. I had to wait over 20 minutes just to be seen. I gave them the slip so they could find my package. I waited another 10 minutes. The lady said " I have no idea where your package is". She made copy of the slip and said they would call when they found the package. It's been over a week and no one has called. This is the worst service I have ever had.
IS THERE A PLACE FOR LOST MAIL TO BE DISCOVERED, BY POSTING A LOST LETTER? AND WHAT ABOUT SENDING DRUGS IN THE MAIL WHEN OVER THE COUNTYER DRUGS ARE SENT , WHY CANT FEDERALLY REGISTERED IRS DEA TRACKING CORE 360 ID CODEX TECHNOLOGY LLC
I arrived at the post office at 2:40 PM to get my daughters passport. I thought the early close time of 3PM was a little unfriendly and challenging because I work. So I read the website info (above) completed my paperwork and got off work early just to be turned away and told to come back at 10AM. I was told this is the only time as not stated above. Can't wait for the next ridiculous hoop to jump through!!!