If you ever tried calling the 650-960 - 6851 or the 1-800 #'s.... it just keeps ringing and no one picks up ever...... it's nice to have a USPS workers who doesn't care about customer's concerns oh by the way forget about scheduling for photos appt for passports or questions and concerns no one will help you either, and if you ever do schedule an appt..... guess what there are at least 25+ people who gets the same slot... and boy are they all pissed when they have to wait on line for their actual appt... not reliable website w/ number changes and all MV and LA sites have the rudest people in staffs and mgmnt is just the same.
Telephone is not answered at Hope St. Mtn. View location. I tried numerous times. USPS toll free number agent advised me that I must call MV number to speak to a local agent. Doesn't help when no one answers the phone - not even a recording
I went to pick up package yesterday my boyfriend sent me and I had to sign for the package. I went up to the clerk to pick up my package and was rudely told to wait by the door. I ran the buzzard the mail clerk who waited on me had all the charm of a gnat. He goes into the back to pick up my package which took him forever. Then he comes back with my tracking slip with a scowl on his face like I should have signed the slip. He could have politely told me to sign the slip. Then to make matters worse another very rude employee who had to use the door where I was standing almost rudely knocks me down without saying excuse me! Finally he comes back with my small package. Reluctantly tells me have a good day. My dad worked as a letter carrier for my many years and he was always nice and courteous to the people had to deal with. I have also worked customer service and retail in the past. When you are working with the public you should be courteous and polite. The way I was treated yesterday I don't want to have to come to your post office ever again!
I went to Mountain View post office on 1/7 for my documents via International express flat rate with tracking # of EH001414437US. The clerk told me it takes 3-5 days. Now it's 1/16, the package is no where to be seen. I tracked the internet and first showed 1/12 out for delivery. Today 1/16, I checked again, it's still out for delivery. It's a very important document and a lot of people are involved and waiting for the documents. I paid $62.50 for such service?
If anyone looks up the "world's worst customer service" in the dictionary, a drawing of USPS 211 Hope St. 94041 is depicted.Most of their staff are unhappy or doing the bare minimum to not get fired. Picking up a package may take up to 30 minutes just to get someone to open the door (because they ignore the buzzer). Also, some helpful staff member may say to wait (indefinitely) because there is "no one available" even though there are obviously plenty of staff walking around leisurely. Furthermore, the line for customer service moves slower than a glacier without global climate change. It can sometimes grow out the door with wait times exceeding 40 minutes, even with all 4-5 stations open.Post office (PO) boxes maybe cheaper than other package receiving services, but Amazon and many other businesses still discriminate against them.Try a "real address" box store, because it will likely save headaches and time.