I'm informing you that for last 2months I have not been receiving my p g and e bill. I have called p and e which is a great inconvenience and they have informed me that they had sent the bill out before beginning of new month so I had time to pay. They told me to call post office as this was a delivery issue!!! Should have got my bill today for March payment,whats going on?!!!!! Please look into this ASAP and fix this matter so I can get t bill immediately!!!! My phone number is 925 4357984 Myrna zelaya
Worse Post Office I have ever dealt with (Case # *****), Relations Dept -Ms. Emma at Oakland,CA complaint dept...(nice person).
Package never delivered (as shown on video). Postal employee never came to home. GPS tracking says delivered but not true, also GPS only accurate to about 20 feet. Filed on-line complaint, Mark B. of the Concord Meridian Office says he called and left message but no msg left, no call record showing contact - only rcv 1 hang-up call. Unable to reach Mark B. Ms. Emma of Oakland Office unable to get in contact via phone with Concord Branch so sending e-mail to Post Master Raul Acosta.
Bottom line: Postal Temp employee (did not) deliver mail to my home or my package; nor my neighbor. I have color cams showing he never came to my home and Camera's do not lie. You postal employee has committed several crimes.
8USC, Chapter 12, Sub II, Part 8:
USC1324(c)- Document Fraud.
By your temp employee using GPS as a matter of "record" to document that the package was delivered when it was not is a crime. It is like filing a false affidavit or declaration.
18USC1708 - Theft of mail or property.
The postal employee never arrived as indicated on my security system recording (and saved to my cell phone). No where in sight around my home or the neighbors. The mail was not delivered but kept from its rightful owner, thus keeping the mail is theft - no matter how you look at it.
Mark B. of the Main Concord Branch on Diamond Blvd, Concord, CA claims the tracking shows it delivered despite video showing the mail carrier never came. Everyone at the post office has been "blowing" this off and/or covering for this temp postal employee that did not do his job. I have GPS on my phone for radio communication use and it is accurate, and I challenge the Post office to show me their GPS Log of where it was delivered and the coordinates. GPS is used by the Military, Govnt, ships, people in everyday use so the coordinates are not "secret" and can be given, but to this point no one will give the location to me... thus covering up a lie. This needs to be resolved asap. Been dealing with this for a month or more. My first complaint got lost in your system so i filed a second complaint on Aug 9th, 2018.
Today, I tried to file a complaint on-line with the USPS.... OIG, complaint against postal employee. After about 30 mins of filling out the forms and double-checking it, I go to hit the send and the Post office system crashes....
"Problem processing request", Please try again later.....
Gee, really..... I kept a copy of the documents and a copy of the post office system not working (what else it new).
If you have something of value, even with tracking, NEVER use the post office.... you will be putting it at risk. These people cannot do their job and only ignore complaints or cover it up.
Yesterday, USPS tracking indicated a package for me was "out for delivery." This information has been accurate until now. But I waited in vain the entire day. I finally called and spoke to someone at an 800 number after waiting about 40 minutes. This person had no direct knowledge of what they were doing with my package and had to send a message to the Concord office. There was no way to reach them directly. I'm still waiting.
I actually got a person to answer on the second attempt and was able to file a formal complaint about our "recently hired" mail carrier on Gilardy Drive who took a look at the car blocking my neighbors' and my mailbox Saturday and then drove on without getting out to deliver our mail. The guy is SO unhappy, never wears his uniform and should get another job.
I'm a disabled senior, LOVE the P.O., where my father worked happily in Benicia, and have NEVER complained before. But live is too difficult for me these days and not even getting my mail at all is over the line. And the outgoing mail rarely gets picked up on our street.
Thank you Arthur for taking my complaint! Now let's hope someone follows up and we have out mail delivered.
Complaining to any local post office, is a waste of your time. Obviously, Managers do not care about us. If they actually managed, we would not be complaining! Walnut Creek is really bad, Concord delivers on Sundays, (not in uniform and only to select houses), and returns outgoing mail with valid addresses, and Oakland looses and/or destroys priority mail packages going out and being delivered. Nobody I've talked to likes their mail service. For what we are constantly having to pay more for, we need to rally together and demand better service.
Call the Post Master General. Number is 1-888-877-7644. Call each and every time you have an issue.
Our regular letter carrier is excellent. In her absence, however, the service has not been up to par. I have mobility issues and place my outgoing mail in the box for the carrier just prior to her arrival. For the past 2 days, my outgoing mail has not been picked up. I hesitate to keep the outgoing mail in the box over the weekend since there have been incidents in the past of mail being stolen so I will have to take it back in and hope that the carrier will pick it up Monday. I'm just disappointed that the temporary carrier is not up to par and I anxiously await the return of our super mail carrier.
The post ofc SUCKS, I attempted to call 7/28 starting at 9am the Main Concord Post Ofc and no one answers the phone. I have it documented that I called 17 during the entire day and within the time, someone pick up the phone and hung up three different times, my last call was at 4:30pm and the recording came on stating that they hours are until 5pm and again no answer. Today 7/29 again I started calling and again no answer, so far I've called three different times and nothing. It's now 9:48 and the phone is ringing and again no answer. I let the phone ring until the phone switch times out and drops the call. My goal is to speak to the Post Master and address and idea that his staff has brought to my attention about dogs being outside that prevents them from delivering the mail within the Holbrook Community. I think I'll call the Oakland Main Ofc and file a complaint and see if they can help.