What in the world is going on with staffing at the Bowman PO? I am writing on behalf of many. I have had a PO Box for over 20 years.. no problem just crowded on Nevada store. Decided to switch to the Bowman store because I live close and at times I walk there. Since the switched, my mail has been misplaced, sometimes IMPORTANT papers! Get my magazines subscriptions, WHENEVER... got my AJ yesterday dated 6/26/19 and it’s 7/31! Have had to call my subscribers , they are delivering, but where are they? This has been going on since my change, last October..Needed assistance yesterday, the office was open, but no one around. Today many of us were there, the office was closed, no notice, I was standing there with 2 boxes to mail.. thinking of going thru the hassle (notices etc) and changing back to Nevada Street office..
Horrible customer service with regard to passport service at the Auburn CA Post Office and the Citrus Heights Post Office Mega Center.
Walked into the Auburn Post Office on Friday after school, 2:45 pm, with our kids to get their passports. You need to bring kids under 16 years of age in person in order to get their passports along with both parents. Postal Clerk tells us "your are too late we are done for the day". Postal Clerk suggests we go to the walk in mega center in Citrus Heights. They are open Saturday and Sunday. You just walk in no appointment needed.
We drive from Newcastle to the Citrus Heights Post Office mega center for passports on Sunday with our two kids. We arrive at 10 am. Website and Auburn postal clerk tell us they open at 10:30. The lobby is full at 10 am. We find out they open at 8:30 am cannot get an appointment as they are booked up all day. They have 4 sheets of paper with names on them so they are booked. Why were we told they are walk in no appointment needed. That is not true!!! You must show up hours before they open. Stand in line to sign in and then come back hours later. There is no guarantee that after standing in line for 2-4 hours you will even get an appointment for that day. To make matters worse there is no sign up sheet for the next day. You have to do the process all over again. Show up before they open, wait 2-3 hours and hope you get on the list for that day.
Today we go back to the auburn post office at 8:30 am. The passport office opens at 10:30. People are already in line. We come back at 10:30. The line is off the charts. The postal clerk has the nerve to tell folks standing in line "oh by the way you need original copies of your birth certificate" a few folks leave the line. They have the nerve to tell another gentleman who filled out his application in blue ink he needed to use black ink he has to come back.
We met folks who had come back 3 or 4 days straight to get an appointment only to be told we are booked for the day.
What a farce. No wonder this postal service is going out of business. No customer service, incorrect information, they don't care if you have shown up 3 or 4 days in a row without any service. No common sense.
We are now going to the Placer County Clerk Recorder for our passports. We were told they are booked until May. You go on the website to make an appointment. Found one appointment for April for one kid and one for May for the other kid. I guess its better than taking time off work and school to sit for hours and not get a passport appointment at the post office.
You are warned. Stay way from the post office. Only makes sense they ruined their mail service. They have now run this service into the ground.
Beware, don't go to the Auburn Post Office or the Citrus Heights Post Office mega center for your passport. You will need to take your kids out of school for 3 or 4 days if they need a passport and if you need one you will need to take at least 2-3 days off work to stand in line just to be told they are full for day.
My daughter who lives in Auburn CA fails to receive mail or packages from this Auburn Post Office pn a timely basis. A letter/card was mailed over 14 days ago and still not received.
Planning to contact the Postal Inspector since there seems be a problem with the postal carrier
We depend on checks coming through the mail and when you decide to not deliver the mail on any given day it hurts our company. I have talked to the other businesses in our area and they are getting the same shitty service... If you are not going to deliver the mail everyday how about letting us know so we can come down and pick it up... And waiting on hold for over an hour is BULLSHIT!!!
What a waste of time to have to deal with your employee who stops customers progress to getting to the window by making you answer all the same questions you answer at the window! This employee would be more useful at the window actually helping customers!
There are four spaces at this PO to help process the mail, however, rarely are they all open to serve customers in this post office!