Surprise Post Office

14955 W Bell Rd, Surprise, AZ 85374

Contact Numbers

Phone: 623-544-4672
Fax: 623-544-4677
TTY: 877-889-2457
Toll-Free: 1-800-Ask-USPS® (275-8777)

Retail Hours







Lobby Hours
PO Box Access Available

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Last Collection Times

Monday 5:15pm
Tuesday 5:15pm
Wednesday 5:15pm
Thursday 5:15pm
Friday 5:15pm
Saturday 5:15pm
Sunday Closed

*This facility does not process US Passports applications or renewals. Check nearby locations below.

  • Burial Flags
  • Business Line
  • Business Reply Mail Account Balance
  • Business Reply Mail New Permit
  • Duck Stamps
  • General Delivery
  • Money Orders (Domestic)
  • Money Orders (Inquiry)
  • Money Orders (International)
  • Packaged Stamps
  • Pickup Accountable Mail
  • Pickup Hold Mail
  • PO Box Online
  • Lobby has Copier
  • Lot Parking

Visit our Links Page for Holiday Schedule, Change of Address, Hold Mail/Stop Delivery, PO Box rentals and fees, and Available Jobs.

*Please call to verify information. Is anything incorrect? Let us know here

Nearby Post Offices:

Sun City West
19437 N New Tradition Rd
1.2 miles away

Surprise Dysart Retail
16554 N Dysart Rd
1.6 miles away

El Mirage
11925 W Thunderbird Rd
2.8 miles away

Youngtown
11129 W Arizona Ave
3.8 miles away

Reviews

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Your Usps delivery employees are terrible the person that was delivering to my house today didn’t even ring the the door bell my video camera recorded her getting out of her vehicle with the sorry we missed you card in her hand no package b,y the time I got to the door she was driving off this really pisses me off they is an on going thing. Something needs to be done.
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The service that we have received from this Post Office is extremely poor. I have had neighbors who live on a totally different street delivering our mail that was in their mailbox. I have delivered mail around the neighborhood that came to my mailbox that was not addressed to me. The Surprise Post Office will not answer the phone. They could take a lesson from UPS or FedEx who always manage to get the correct address. This Post Office is Pitiful.
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This postal service is very careless in the last month's my mail has gone to my neighbor 3 times,also his mail comes to my house,this service sucks
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This is the worst post office I have ever dealt with. Due to a misunderstanding, my mail did not get picked up from my mailbox for approximately two weeks. The postman marked the post office box as vacant, and returned all my mail and packages to senders. I did not receive a notice on my door, a knock on my door, or anything. There was a note with an extremely unprofessional message in my mailbox. I called the 1-800 number to try to resolve the issue, as no one answers the phone number listed on the paper I found in my mailbox, to get my mail delivered again. I have not heard anything from the local post office and it has been 4 days. I will have no choice but to go to the Post Office to have my delivery service resumed. My question is how does a vacant house order packages? What idiot would think that packages would be coming to a vacant house? Could the delivery person not have knocked on the door or left a message on my door letting me know my mail is not being picked up? And if you think if you end up in this situation the post office will hold your mail for 10 days, forget it. The delivery person will take it upon themselves to declare your house vacant, and your mailbox will be emptied and everything returned to sender. What a joke of a post office.
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I recently spoke with Estra and her customer service is very poor. She did not seem to know how to look up a package and stated she would leave a message for the driver but when asked about the address she took down she could not repeat the address showing that she did not write it down. She has an attitude as if she does not care about her job and does not want to help people.
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Wow the city of surprise has horrible mail service. I get my mail forwarded from Colorado and get maybe half the stuff I'm sopossed to. Takes them 10 days to get letters from Vegas 4 hours away wtf? I get the old mail from previous owners that also gets there mail forwarded I constantly have to return there mail and WRITE on the letter DOeS NOT LIVE HERE!!!! How ridiculous is your delivery guy? As previous reviews say either he/she is high on drugs or just doesn't give a shit!! Been here 3 weeks and am nervous about receiving imprtant mail!! Ugh
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same with me, I constantly receiving mail does not belong to me and told them that not my mail.
• Replied to Justin gotto

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Most incompetent operation I’ve seen in three states.
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Lost two packages on the same day. Both had tracking numbers. Said they were delivered to my parcel box but I never received a key. Went to local branch (surprise, az) the next day as soon as they opened to inquire what happen. Was met by a long line, only one rude and pissed off teller and a party going on in the back consisting of employees laughing and clapping. I was told that somebody would investigate and took my name, number, and address and said they would contact me by end of day or when they found the packages. It is now end of day and not a word from anyone or packages to be found. Will be going again tomorrow to the branch to see if anyone would like to give me an explanation on where my packages are and why I was not contacted... was the key put in the wrong box or did a postal carrier steal them. If they are sitting there in the parcel still they will probably be ruined because is over a 100 degrees here and one item is sensitive. That is why I was watching the tracking so closely... Well done USPS... this is why I ship my packages UPS or Fedex. This is not the first and probably not the last lost package. And after reading the reviews this is not the first time its happen in Bell West Ranch. Terrible, I know mistakes happen but all the time?
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Our postal person delivers mail to the wrong address all the time (another's mail in our mail box),we will take them their mail to them. `I've been expecting my Meds and noting they were supposed to be in the mail box 2/7/18 Please get a postal person that can read to deliver our mail. I really need my Meds. This is not acceptable...Please Help.by answering your phone, Never complaint before
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MY COMPLIMENTS TO DON ROMERO AT THE SURPRISE P.O.PACKAGE PICKUP WINDOW. HE IS THE RIGHT MAN FOR THE JOB. TO WATCH HIM WORK THE WINDOW IS AMAZING. HE IS A DEFLECTOR WITHOUT EQUAL. . HE IS UNIQELY QUALIFIED AT HIS JOB. HE IS A QUICK THINKER. HE IS COURTEOUS UNDER FIRE. HE CAN IMPLY THAT THE PROBLEM IS NOT WITH THE P.O.. THAT YOU ARE THE PROBLEM. I SHOWED UP WITH THE PS FORM 3907THAT WAS IN MY BOX."package to large" DON GOES TO WORK. 5 MINUTES LATER, "can't find it" DON CONTINUES, "this doe'nt look like one of our forms; I don't recognize the writing; how long was it in the box?; we don't usually write this on the cards". SO AS PLANNED HE NOW HAS ME JUSTIFING. GREAT WORK DON. HE CONTINUES TO DEFLECT. WHAT A PRO. I GIVE UP. NO SATISFACTION. BOB DOES'T CARE. I GUESS I SHPOULD HAVE PLAYED THE GAME; "when is the last time you did an audit of the box stuffers? ; how long have they been on the job?; were they properly trained?; do you have any drug problems in the PO?' I WAS TIRED OF THE SHOW. HE'S DIPOSED OF ANOTHER PROBLEM. WORTH HIS WEIGHT IN GOLD. PS NO PACKAGE
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Our postman that delivers our mail in Bell West Ranch, Surprise has delivered my neighbors package to me by mistake and delivered my package to someone else. I have returned my neighbors package to them with the hopes they had my package but they did not. I knocked on every neighbors doors to see if they had my package with no avail. This is very upsetting because my package contained my daughters xmas gift. Now i cannot get through to anyone at the post office to report this. From the comments on here either our postman is high on drugs or doesnt know what he is doing. I dont have the extra money to throw away on xmas gifts that cant seem to get delivered to the right address
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Our mail carrier continues puts our mail in each other mail boxes it is up to us to deliver each other mail. The Social Security Government has sent me a letter that I was expecting it has gone to another address who knows where. It contains all my personal info that I would not like to share. I tried to call post office in Surprise, AZ but wait time is over 20 min then no answer. So ANGRY
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I live in Houston, Texas...I sent a card to my nephew in Surprise; it was returned as "Attempted, Not Known". I called the Surprise post office and spoke to Mark. He checked the address (which was a correct address) and told me to take it to my post office and explain what happened. Mark was very helpful and polite; gave me the service and the answers I needed. I am grateful!
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Why is it everytime I call the phone ALWAYS rings with a busy signal?
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Why have didn't you deliver my mail and why has it taken 3 days for you to even think about it! I am pretty sure this post office purposely takes the phone off the hook which is rude to all customers who need their mail to pay their bills!
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My husband and I are purchasing a home in Surprise and need to get a key for a cluster box. How do we go about this ?
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This concerns the sub-Post Office at Happy Trails. Often Saturday is the only day I can pick up packages that aren't placed in an oversized bin. Several times there has been no Saturday package pick due to late mail. It's only from11:30 to noon when its available. Today I tried to pick up a package that required a signature and was told that I would have to come back Monday! Signature required mail is only handled at the Window. My package arrived Thursday, the first day I could pick it up was today, Saturday. Now basically its locked up until Monday. I have lobbied consistently with Amazon to do away with Postal Delivery here do this type of issue.
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I have attempted to contact the number listed for the Surprise Post Office; nobody ever answers the phone. I need to speak to them regarding my PO Box ... why does the phone never get answered??
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Our postal person delivers mail to the wrong address (another's mail in our mail box), now we put our mail on vac hold and it is still being delivered. Please get a postal person that can read to deliver our mail. I have complained before and it is happening again.
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