Postal Locations

So, yesterday my package was suppose to be delivered. So, I go to my box because he is there finishing up and I ask? Where is my package? He said, I couldn’t fit them in my truck, but I’ll be coming back at 4:00. Guess what!? He didn’t come. But no biggie. I get it’s that busy time of year. So today, I wait. And wait. And check and check. IT NEVER FRIGGING CAME AGAIN! I finally at 4:38 get a message that my package was HELD BECAUSE OF A FULL LOCKER! I’ve got to work during the hours the post Office window is open. This isn’t right! I’ve paid for a product that was suppose to be delivered THURSDAY! Again, I understand that this time of year is busy, but the postal worker should have made that his first obligation because others in my area didn’t get theirs. Now what I did get what a package my mother in law sent. But of course not the one that was needed.

I have had used the "mail hold" service many times when I lived in another city in Alabama and never had one problem. I have had this done twice since moving to Pelham one year ago with a problem of mail not being delivered on the day I had indicated. I have called the Post Office both times to complain and I don't even get the courtesy of "I'm sorry this happend" , just a curt "your mail will be delivered today" and what sounded like the phone being hung up not so gently by the "supervisor" I talked to. Appartently "customer service" is not one of their goals.

The person who delivers to our neighborhood is about as reliable as a box of rocks. We were waiting on a very important certified letter that never came regarding a law case. We finally got the little slip they put in your box when you aren't home on Saturday, April 22. the date on the slip was April 19!!! we were home on April 19 and no one came to the door. Still don't have the letter as they are closed on Saturday.

I am not receiving my mail and ordered merchandise. We have had this problem for years. We have complained but to no prevail. You have 2 streets in one neighborhood with the same house numbers, something needs to be done.

The employees at this facility are the most polite, helpful that I have encountered in years. They are the reason I keep returning.