I have tried several times to call the CenterPoint location but never an answer; no voice mail; just rings and rings until a tone comes on and call is ended!! I called 800-275-8777 twice and USPS menu apparently doesn't work because both times I requested "CARRIER" for carrier issues and received instructions to "track" a package and wait time was BETWEEN 30 - 40 MINUTES!!!! Please tell me whose has 30 - 40 minutes to wait for a response!! WE BELIEVE OUR CARRIER IS NOT PICKING UP OUR OUTGOING MAIL. We are receiving mail but for 2 days the OUTGOING MAIL DOES NOT APPEAR TO BE PICKED UP. We are a business within a building with several other businesses and it is imperative that our outgoing mail be picked up.
This employees here are completely ridiculous. Our mail carrier broke our lock box not once, but twice by shoving a package inside of it that was obviously to big. The package jammed the lock and the box was completely torn up by the time we got it out. My husband went and spoke with them and they said the manager would call, he never did. I went 2 days later and spoke with the manager along with other employees who were so very rude. The manager said he would send someone out to fix it. Here we are a week late and our box is still broken, and we are not receiveing our mail. So not only is being rude acceptable apparently is lieing.
This post office is completely incompetent. My packages where not delivered to the correct location and then when I went to post office to get them, they could not be found. They said they would call me later that day and I never heard anything from they. I had to call back with the complete tracking number because the lazy delivery person did not write the entire number on the pick up form. They also said the packages had be delivered on the tracking info on the sellers web site. Had I know it was going to this post office I would have never ordered the package to begin with.
Had a package sent and at the carriers discretion, she decided to, instead of checking to see if the said name on the package resided at the residence, send it back. She didn't even follow proper protocol and leave a delivery card. She said my package was undeliverable! I thought the job of a carrier was to deliver and not assume. To top it off they never answer their phone! I am truly disgusted with the service! Truly disgusted.
I have been living in Center Point for 3 years and for those years including today, I'm always transferred to an operator and I let it ring and ring but have never been able to speak to a live person. This is very inconvenient.
I tried to send a book in the mail with insufficient postage...3 stamps was insufficient. When the package was returned to me the stamps were marked through with a green marker and ruined and the envelope with a card inside had a stamp across the middle with "return to sender". Now I cannot use the stamps or the envelope. These are the kind of idiots that work at our c.p. post office and the reason that USPS is bankrupt!
I had my mail stopped because I was going out of town. Then, my mail never started back. I went to the post office before work to have them restart my mail, but they were, at least, 10 minutes late opening for business. So, I left. I called them, but they don't answer their phone. After 50 or so rings, you just get a piercing tone. And you know the worst part? There's not a thing in the world I can do about any of it. Any regular business would have gone bankrupt with service like that. Thanks US Government!