Up until the past 3 months, I've been mostly satisfied with the post office here, but these past 3 months, I have not gotten my electric bill, and the electric company says it was mailed on or about the 7th....this is the 24th, and it isn't here again. Supposedly mailed again on Thursday after I called about it again. I'm 80 years old, and don't get to the mail box often as it is over a mile from the house, but I do expect to get my electric bills in a timely manner. It isn't as if I've just moved here.....been here for a number of years now.
I spoke on the phone with a woman who took the time to assist me with a complicated situation. She was polite, informative and answered all of my questions. I cant believe that all the bad reviews were worth the time to write.
Thank you to the staff for great customer service. I hope more people that have a good experience write a review.
I think if they made 3 lines it would go so much faster. One line for "Shipping", one line for "Pick-Up" and one line for "Other/Passports." That would mean getting rid of the long table and using ropes (like in banks) to Que up customers. Often they start pulling people in line for "Pick-Up" only, causing people to logically want to form another line for pick-up, only to be told to stay in a single line. This causes frustration and the feeling of being in an episode of Seinfeld "No Soup for You!". It's unorganized. Please, please allow a budget for more employees at this Post Office and a better line-up system.
Well. Lots of complaining but how about recognizing that these people have been cut cut cut. Do more do more do more faster faster faster. They have been great to me in the over 30 years I have been going there almost daily. They need another counter person for the hours of Passport applications and someone to always just take pickups and I've noticed that they have been doing that lately and that speeds up the line. In the 34 years I've been going there, They have never been rude. Not once. They always have a smile for me as well. So if you want to help, request a staff increase for the Palmer Post office. Pass port applications are only going to increase and that is going to really slow down the line again.
The Palmer Post Office is to say the least, inefficient. The delivery service is awful. Whoever sorts the mail cannot tell one street from another, and I continue to receive mail addressed to people on another street who have the same house number as mine. I am sure that is where my missing mail goes. I have now been forced by this mess to set up online billing from Enstar, my credit cards and my bank. It is really frustrating. Next step will be the phone bill and the electric bill. Missing packages, delayed shipments, you name it. No wonder people use Fedex and UPS.
So many comments about the USPS and their poor service due to big government cutback. We should all rise up and contact our Congressional representatives and demand, DEMAND!, that they increase the amount of taxpayer money they receive. Heck, while they're at it could we maybe bring back the Postal Service Office, it had much better bureaucracy than this new fangled United States Postal Service...) Please ignore the fact that they don't receive any taxpayer dollars and haven't since around 1983...
I use Palmer post office and never had a problem. I need help and they do what they can. Everyone else who comes on here to complain. This ain't the place to do it cause they don't get your comments from here. And another thing try filling their shoes if you gave a problem our government is making the problem with cut backs. As far as lost mail, it happens. They send millions of peacies of mail a day, you try to keep track of it all. And one more thing if you complain about the driver not going to your door instead of putting a notice in your box your an idiot. They have scheduales to keep. Ok I'm done. Thank you to all the post office carries and clerks for all your services. Keep up the good work.
The only way to get assistance is I have to drive to the post office, wait in line, and then try to get help with a package they seem to have lost. Calling is a joke. Staff are entrenched and don't care about service. No one answers the phone.....EVER!
So in order to find out what can be done about a lost package I have to go to them because they can't help me any other way.
The national telephone "service" is just as bad! Federal government at its worst...and we pay for it!!!
I am no getting my forwarded mail. Call the post office 60 times over 5 days. Busy signal 60 times. Called the help line. Told it would take 9 to 14 minutes to get someone on line. Waited 45 minutes and gave up. Here is my number if anyone gives a shit. 1-907-982-8427
My sister sent a package to me and paid $100.00 from San Diego to have it delivered to my home Monday August 17th. Postman put a notice in my mailbox instead of walking a few feet to deliver it to my house. So now I have to go pick up the package at the post office! What is wrong with your service?! Elise storey
complaints are a dime a dozen. I was happy to say my call was answered and my problem resolved. Thank you for doing the best you can due to all the cutbacks and lack of much needed help with those b****y crappy lines that need to realize you are doing the best you can due to our government changes. Now there is where you unhappy people need to go for some type of resolution. They (your congress) made your nightmare not the hard working employees that were left picking up the daily complaining we all do. Thank you thank you thank you postal employees for all you do!!!!!!
I have tried to call 6 times today and each time there is no answer just an answering service that won't even allow me to leave a message. I have one question that is very important yet no one can answer the phone. If this is how the customer service is going to be I will keep my box at the ups store.
A few years ago I contacted the post master in the Palmer post office and it was not a pleasant experience. My packages were being sent by vendors and then would just disappear when out for delivery. The post master refused to help, stating that we are on a rural route and the delivery people bid for these routes and are not postal employees. Then to take it one step further that individual skimmed half the profit and subcontracted to another person that was delivering my packages to God only knows where. My only recourse was to contact my bank as these were credit card purchases. What ever happened to the sanctity of the US Federal mail! Then my vendors thought I might be the problem so they sent everything signed receipt, only the contractor still signs the slips as delivered. As of this date there apparently is no requirement to read or count to be able to deliver on these rural routes. We are tired of having to drive around the neighbor hood to deliver a portion of the mail daily.
I actually started reading the complaints when I just came to this site to get the Palmer Post Office number. I would like to say though, that the Mail Depot on Bogard road (in the strip mall where Little Millers is, at the four way stop signs) never has a line and the mailbox rentals are cheaper than the post office or UPS store. Try them out sometime, like a diamond in the rough since people don't really know they are there!
The mail carrier never attempts to deliver our packages despite checking that box on the pick up slip, which would really save a lot of time and lighten the load of the post office lobby. The line is absolutely ridiculous and the employees are unprofessional, while not completing their jobs. You may have a slip stating your package is ready for pick up, however that does not guarantee they will be able to find it or be able to give you a time to return for your mail that is lost somewhere in that abyss, which is borderline illegal. Time sensitive documents and packages cannot be withheld.
the slowest place ever, I have been renting a box for 35 years, the same length of time I have to stand in line .The government spends billions on welfare users, send some of them folks over to help out...
Terrible management at the post office. Only 1 or 2 people at the counters and never see the side door for package pick up open. They never fill the counters with enough competent people to thin the line. It seems like a lot of employees over there are no longer working for their paycheck. Did anyone notice the fathers day sign still hanging on the wall in October. If we had to pick numbers for waiting, I'm sure the numbers would be scalped for a fine price.
I have a PO Box at the Palmer location. Recently had a package delivered, I was monitoring tracking and it had displayed ready for pickup. Went to the location for pickup, checked my po box and nothing there. Waited in the pathetic line to speak to the crotchedy clerk. I told the clerk tracking says package is ready for pickup but nothing is in my PO Box. Well he looked at me with annoyance and said we only have two people working today. It is a Saturday at about 930 am. They close at 1230 pm this day, so I then ask would I be able to pick up the item at about closing. His reply "doubtfull". So I go back at about 2pm thinking maybe they dropped a key in the box so i could get my package. Well they conveniently put a hand written note that i have a package available for pickup. But to late now, they are closed and now I have to wait til Monday to pick it up. I am very annoyed by this and just wanted to share my experience.
Anyone know how to complain the carrier wont place mail completely through the security door, making it unsecure? I have been calling for several days at different times and no one will answer. Insane!!!